Log In Problems & Cookies
Log in problems:
Important Information for users with Windows XP Service Pack 2.
> > Click here < <
In order to log in, we use a cookie. Most web sites use these and
they can not harm your computer. We use a secure cookie in conjunction with
128bit SSL encryption and encrypt cookie data to make your information as safe
as possible. Unfortunately, as a result, some people with cookie support turned
off for our website will struggle. However 99% of the time the options below
will get you working even if your problem is not related to cookies.
1) Reducing your privacy / security level below high or choose option 2. (see
picture below)
2) Enable cookies for just www.Maplin.co.uk. (see
IE example)
3) Delete your existing cookie which may be corrupt. (see
IE example)
4) Change your firewall / security / spyware product to allow secure cookies
from www.maplin.co.uk.
(please refer to your products documentation)
5) Ensure your browser is 128bit SSL compliant by getting your browsers latest
version.
6) Registering again if your problem is password related and a password
reminder has not helped.
7) Users with Internet Explorer version 5 are recommended to upgrade to version
6.
Reducing your privacy / security level - Internet Explorer
.
Microsoft Internet Explorer 6.0
-
Click on 'Tools' at the top of your browser window and select the 'Internet
options' option. Then click on the 'Privacy' tab.
-
Ensure that your Privacy level is set to Medium or below, which will enable
cookies in your browser. Settings above Medium will disable cookies.
Microsoft Internet Explorer 5.0
(We recommend you upgrade your browser to Internet Explorer
version 6)
-
Click on 'Tools' at the top of your browser window and select the 'Internet
options' option. Then click on the 'Security' tab.
-
The default selection, 'Medium', supports cookies but you can click on the
'Custom Level' button to check. Scroll down until you see the word 'Cookies'
and verify that the button next to 'Enable' is selected in both options.
Microsoft Internet Explorer 4.0
(We recommend you upgrade your browser to Internet Explorer
version 6)
-
Click on 'View' at the top of your browser window and select the 'Internet
options' option. Then click on the 'Advanced' tab.
-
Scroll down until you see the word 'Cookies' and verify that the button next to
'Always accept cookies' is selected.'
Netscape Communicator 7.0
-
Click on 'Edit' at the top of your browser window and select the 'Preferences'
option.
-
Scroll down until you see cookies under 'Privacy & Security' and select
'Enable cookies for the originating web site only'.
Netscape Communicator 4.0
-
Click on 'Edit' at the top of your browser window and select the 'Preferences'
option. Then click on 'Advanced'.
-
Select the radial button next to 'Accept all cookies' and click 'OK'. Netscape
Navigator 3.0
-
Click on 'Options' at the top of your browser window and select the 'Network
Preferences' option.
-
Click on the 'Protocols' tab and ensure that the box next to 'Accepting a
Cookie' is unchecked.
How to check cookies are enabled for Macs
Microsoft Internet Explorer 5.0 on OSX
-
Click on 'Explorer' at the top of your browser window and select the
'Preferences' option.
-
Scroll down until you see 'Cookies' under Receiving Files. Select the 'Never
Ask' option.
Microsoft Internet Explorer 4.0
-
Click on 'Edit' at the top of your browser window and select the 'Preferences'
option.
-
Scroll down until you see 'Cookies' under Receiving Files. Select the 'Never
Ask' option.
Safari on OSX
-
Click on Safari at the top of your browser window and select the 'Preferences'
option.
-
Click on 'Security', then 'Accept cookies' and select 'Only from site you
navigate to'.
Mozilla and Netscape on OSX
-
Click on 'Mozilla' or 'Netscape' at the top of your browser window and select
the 'Preferences' option.
-
Scroll down until you see cookies under 'Privacy & Security' and select
'Enable cookies for the originating web site only'.
All other browsers
Please consult your documentation or online help files.
Frequently Asked Questions
I do not want to enable cookies on my computer, but want to buy from some goods
from Maplin. What can i do?
With cookies diabled, you can still use our site to search for products. Should
you find a product you wish to purchase, you can use our store stock finder
facility (on the product page) to locate your nearest store.
Alternatively, you can place your order by telephone 0870 429 6000.
I current have cookies enabled on my computer, but I still cannot place items
into my basket?
You may need to reset your Maplin cookie.
Click on the following link to
(this
will also clear your basket).
Maplin cookie reset
Then click on the following link to return to the
home page.
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