Maplin has been a customer of Claritas Solutions Ltd since 2006.
Claritas were appointed to design and implement a new system to support Maplin’s expanding E-Commerce activity and to deliver an ultra efficient inter-office telephony system following the acquisition of a new 200,000 sq ft office and distribution centre. The new centre provided Maplin with scope to achieve its planned growth and business plan, its IT systems had to match and accommodate this evolution.
Claritas became the IT partner of choice for Maplin, it provides the highest level of quality, professional guidance, excellent implementation, and ensured the the requirements of the business were future proofed. Claritas took an active role within Maplin’s project team, with the outcome being a successful implementation of a core network and telephone infrastructure via this close working relationship.
As a result Claritas and Maplin developed a strategic business partnership allowing them to build and successfully deliver a next generation E-Commerce platform to support Maplin’s aggressive growth plans.
Over 15% costs saved with new IT system.
Seamless application ensures no interruption to normal service.
Mark Smith, IT Director, Maplin said: “We have been absolutely delighted with the quality of the work, the accurate timescales and the real grasp of our business requirements that Claritas has. It has been a very successful partnership.”
The Challenge
Maplin’s existing e-commerce structure was inadequate to host both the current level of activity and that planned for the future. Its data storage was uneconomic and would not meet the demands of the future, and the access to all systems was proving problematic.
The Solution
Claritas worked in close partnership with Maplin’s own IT and Internet teams. It introduced and oversaw seamless migration to a new tailor made E-Commerce website, including security testing, which included a load balanced resilient solution, ensuring it was completed with no interruption to Maplin’s critical services. The new system is fully managed 24/7 by Claritas. Meticulous planning throughout the project ensured all objectives were met, and exceeded within the agreed time frame.
The Benefits
The new E-Commerce system allows Maplin to maintain its premier position in a highly competitive marketplace by presenting this efficient website for both consumer and trade purchases. The solid and scalable platform installed evens out previous seasonal peaks. It has reduced operational costs by over 15%
Kevin Edwards, Sales Director Claritas Solutions Ltd., “Our aim is always to give our customers a workable, efficient and ultimately perfect IT solution that completely meets current requirements and takes full account of future plans and growth. Both the Maplin solutions have been met with considerable praise and, even better, an impressive reduction in costs for them.”
“The Claritas team were extremely diligent in their approach, understating the inner workings of our business quickly, and set about architecting a solution to ensure our short term requirements were met, but also to implement a system that would allow for the future expansion of our business.” commented Mark Smith, IT Director, Maplin
Why Claritas Solutions
Claritas has a wealth of experience which has been accumulated over its years in business and an unrivalled ‘knowledge bank’ amassed by its long serving, specialist staff. Claritas prides itself on its interpretation of each client’s individual needs and ability to produce tailored solutions which perfectly answer requirements and which are most commercially advantageous.
Claritas establish long term, strategic relationships with its customers through which we are able to work jointly and successfully in implementing solutions that provide demonstrable, competitive advantage. The goal is to use proven technology to support and enhance business objectives.
