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With our 30-day money-back policy if you change your mind within 30 days just return the product to us in an 'as new' condition (unused and resaleable), including all packaging, instructions and accessories with proof of purchase and we'll give you an exchange or refund.
How to return a product
Please note, we do reserve the right to inspect returned goods prior to an exchange or refund being completed.
You can bring it back for an exchange, credit note or refund until 31 January 2017 (standard terms apply)
Excluded from our 30-day money-back policy
We're sure you'll understand but there are some products we can't offer returns on due to their nature.
The 30-day money back guarantee is separate and in addition to any of the Consumer’s legal rights to cancel including the right set out in the Maplin Terms and Conditions. In line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back for a refund refund as long as you inform us of your decision to cancel within 14 calendar days from the day after the delivery of goods.
If goods are being returned by post, return postage charges must be met by the Customer. Maplin may refuse the return of an item if it is not accompanied by a returns authorisation number. Please contact our customer service team to obtain a returns number before returning the product. Any returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged. We also would suggest a proof of postage is obtained when returning goods to us.
If your product has a problem
Please note, we do reserve the right to inspect returned goods prior to an exchange or refund being completed. This includes an assessment for faulty drones. If we verify a manufacturer’s fault we will repair or replace (where we are unable to offer a repair of replacement we will issue a refund). If the fault is not a manufacturer’s fault we offer a chargeable repair service.
Any claim for Goods or the defective parts should be returned together with proof of purchase and all complete accessories, instruction manuals and software and, wherever possible, in the original packaging.