A: You can remove or amend the quantity of the items you have placed in your basket at any time by clicking the ‘Basket’ link at the top right of the webpage. Once the ‘Basket’ page has loaded follow the prompts within the page.

If you have decided to leave the maplin.co.uk site after adding items to your basket, and come back at a later time (on the same computer) the products will remain there until either you empty your basket or if you decide to proceed to the checkout.

Please Note: If you have ‘Cookies’ disabled products will not remain in your ‘Basket’ if you leave the site and come back at a later date.

A: When you have added items to your basket they will not be reserved for you. The only time stock will be allocated to you is when you have completed your purchase from the checkout. This could mean occasionally stock levels can be different from the time of adding them to your basket and completing your purchase.

If you have decided to leave the maplin.co.uk site after adding items to your basket, and come back at a later time (on the same computer) the products will remain there until either you empty your basket or if you decide to proceed to the checkout.

Please Note: If you have ‘Cookies’ disabled products will not remain in your ‘Basket’ if you leave the site and come back at a later date.

A: You can view the items you have placed in your basket at any time by clicking the ‘Basket’ link at the top right of the webpage.

If you have decided to leave the maplin.co.uk site after adding items to your basket, and come back at a later time (on the same computer) the products will remain there until either you empty your basket or if you decide to proceed to the checkout.

Please Note: If you have ‘Cookies’ disabled products will not remain in your ‘Basket’ if you leave the site and come back at a later date.

A: You do not necessarily have to have an account with us as it is possible to register for the newsletter by simply providing your e-mail address here. The maplin.co.uk site will ask you to confirm your details, and which type of newsletter you would like to receive, html or text. 

Alternatively you can view the latest deals and newsletter by clicking here (This will open a new window). Please note: you must be subscribed to the Maplin Newsletter in order to benefit advertised deals. 

Related Links: Discounts & Vouchers, Pricing, Privacy & Security

Only one voucher per transaction, cannot be used in conjunction with any other offer or voucher. Any free gifts offered are subject to availability. No substitutes or cash alternative will be offered. Maplin Electronics Ltd reserves the right to refuse redemption of vouchers if it has reason to believe that they have been used other than in accordance with their terms. Prices are valid in U.K. only. Please submit the voucher with your order or quote the voucher ID when ordering via the web or telephone. This voucher is excluded from calibration or repair services, handling and mail charges. Cash value 0.001p, no change will be given.

Any prices shown in the newsletter such as 'exclusive subscriber price', 'voucher price' etc refers to the price with the appropriate voucher applied in checkout.

E & OE All Trademarks acknowledged. All prices include VAT. All prices and review ratings are correct at time of sending. All prices are subject to change without notice; all offers are subject to availability.

*B-Grade includes used and unused returned products, end of line, slightly marked or refurbished products. To ensure peace of mind each product comes with our 12 month guarantee having been fully tested by our team of in-house technicians. What's even more attractive, all of the B-Grade products are reduced in price!

All prices are in Sterling. Not all products are available in all stores, please check availability.

We also accept written orders at: Maplin Electronics, PO Box 534, Manvers, Rotherham, S63 3DH, UK

Maplin Electronics is a company registered in England No: 1264385 - VAT No: 772312444

A: There are three ways to unsubscribe from the newsletter.

• If you wish to unsubscribe you can click this link to enter the email address you wish to ‘Unsubscribe’.
• Once you have ‘Logged In’ select the ‘Manage’ button from the ‘My Account’ box located on the right hand side of the page. Select the 'Subscription Settings' link from the left hand menu then change your ‘Subscription Status’ to ‘Unsubscribed’ and press the ‘Update’ button.
• Alternatively you can simply click on the ‘Unsubscribe’ link found within the Maplin newsletter.

What if you want to find a product you saw in a newsletter, but cannot find it? Or if you just want to browse across previous Maplin email campaigns and products? Well, you can now see all the newsletters including our latest one using the links below.

 

View our current newsletter

 

P7 Promotion (15th June - 12th July 2011)

P7-Part 1, P7-Part 2

 

P6 Promotion (18th May - 14th June 2011)

P6-Part 1, P6-Part 2, P6-Part 3, P6-Part 4, P6-Part 5

 

P5 Promotion (20th April - 17th May 2011)

P5-Part 1, P5-Part 2, P5-Part 4, P5-Part 5

 

P4 Promotion (23rd March - 19th April 2011)

P4-Part 1, P4-Part 2, P4-Part 3, P4-Part 4, P4-Part 5

 

P3 Promotion (23rd February - 22nd March 2011)

P3-Part 1, P3-Part 2, P3-Part 4, P3-Part 5

 

P2 Promotion (26th January - 22nd February 2011)

P2-Part 1, P2-Part 3, P2-Part 4, P2-Part 5

 

P1 Promotion (25th December 2010 - 25th January 2011)

P1-Part 1, P1-Part 2, P1-Part 4

A: In order to receive the 'Maplin Newsletter Vouchers' you will need to be subscribed to our 'Newsletter', if you want to subscribe click here. 'Login'  into the site, once 'Logged In' you will be able to view any available vouchers via the 'My Account' box located right hand side of the page. 

Any available vouchers will be automatically presented in the 'Basket' page. If vouchers are available, select the desired voucher from the drop down box in the 'Vouchers' section of the 'Basket' page. If you have a voucher code from one of the Maplin trusted partners or received a voucher by post from Maplin then alternatively these can be entered at this stage also.

Please note: vouchers may not be made immediately available after subscribing to our newsletter. Vouchers are subject to availability some product exclusions apply. Products marked with an † on the website are not eligible to be used with vouchers.

A: Voucher codes (also known as secret codes, money off coupons, money off vouchers, promotional codes, promotional discount codes, e-vouchers, discount codes) are special codes that can give you discounts, money off your purchase. On www.maplin.co.uk website these codes need to be entered on the 'Basket' page when ordering for direct delivery for you to receive the specified discount. Sometimes, when placing certain orders you may receive your own unique code that will give you a voucher code for you to spend on a subsequent order at a later time.

A: All Maplin voucher codes are unique and single use only, so once redeemed, the voucher code can not be used again. However, if you think your promotional voucher code should work there are a few checks you can do to see why your Maplin Electronics voucher code is not working:

1. Has your code expired
2. Does your order meet the qualifying terms and conditions (e.g. the value of your order excluding carriage exceed the qualifying criteia of the discount code you are trying to use)
3. Has your voucher code been entered into the promotional voucher code box on the payment page?
4. Has the voucher code been entered correctly, check spacing, character errors and/or spelling mistakes?
5. Has the promotional code already been used once before in another transaction with Maplin Electronics, if so then it will not work?
6. The voucher or coupon code advertised on an external website to the www.maplin.co.uk is invalid, Maplin Electronics has no control external advertised voucher codes and thus can not honour these voucher codes incorrectly advertised.
7. Products marked with a † are special deals and cannot be discounted further: vouchers may not be used on orders where these items are included in the basket. Other voucher eligibility rules may apply from time to time.

If you are still experiencing problems there maybe other issues as to why your code isn’t working. In this case please contact our Customer Care team by clicking here

A: Maplin voucher codes can be redeemed at all Maplin Electronics store unless otherwised stated on the voucher term & conditions

A: Maplin Gift vouchers can be ordered online by clicking here, In-store or by Mail Order

A: If you are already subscribed to the Maplin newsletter then once you have logged into "My Account", any available vouchers will be displayed in 'My Account' and the 'Basket' pages

In order to view the valid dates of vouchers you will need to "Log In" into "My Account". For more information on how to "Log In" into "My Account" see the "Login" section of the "Website Help" pages. Once logged in click on the "Account" button located within the "My Account" box on the right hand side of any page you visit.

You will find your Voucher information on your "Overview" page about half way down titled "Current Active Vouchers"

If you would like to use your vouchers in store or via mail order then you can print the vouchers via the "Overview" page which will show the voucher numbers and take this with you to your local Maplin store.

If you have already redeemed one of your vouchers this will not be displayed on the page. You can redeem a voucher in the "Basket" page. If you have any available vouchers they will automatically be loaded into the "Basket" page, select a voucher from the voucher drop down list and click on the "Apply" button, alternatively enter the 20-digit voucher code (including hyphens) into the voucher box provided.

Please note: vouchers may not be made immediately available after subscribing to our newsletter. Vouchers are subject to availability some product exclusions apply. Vouchers are subject to availability and some product exclusions may apply. Items marked with a  † are special deals and cannot be discounted further: vouchers may not be used on orders where these items are included in the basket. Other voucher eligibility rules may apply from time to time – please contact our Customer Care team for further assistance.

Maplin Electronics Ltd reserves the right to amend or withdraw voucher availability without notice. Please submit the voucher with your order or quote the voucher code when ordering via the web, telephone or at store.

We reserve the right to refuse redemption of vouchers if they believe they have not been used in accordance with their terms. Only one voucher per transaction, valid in the UK only, no change will be given. Cash value 0.001p. Vouchers can only be redeemed once. This voucher may not be used in conjunction with any other offer or voucher. Any free gifts offered are subject to availability. No substitutes or cash alternative will be offered. This voucher is excluded from calibration or repair services, handling and mail charges.

A: Yes, Gift Cards can be redeemed Online, In-store or by Mail Order.

1. Once activated this gift card can be used in any branch of Maplin Electronics, www.maplin.co.uk or through the Maplin Electronics contact centre in the United Kingdom only. This card can be activated for a minimum of £1 and a maximum of £250.
2. In the event any payment used to activate or top up a gift card is not authorised or otherwise defaults, any corresponding amount added to the gift card will be removed.
3. Upon presentation of your card, payment for merchandise in full (or in part if there are insufficient funds) will be deducted from your current balance; any remaining balance can be used against any future purchases.
4. The gift card is not for re-sale and cannot be exchanged for cash. No cash change or refund will be given.
5. Where a refund for products purchased using a gift card is agreed, the refund will be given by way of a credit note.
6. Your gift card balance can be checked by calling 0844 557 6000
7. If the card is not used to make a purchase, top-up or balance enquiry over any 18 month consecutive period, any balance remaining will be reduced to nil and forfeited.
8. Please treat this card as cash. Maplin Electronics Ltd cannot take responsibility of this card if it is lost or stolen or damaged.
9. Maplin Electronics Ltd reserves the right to amend these terms and conditions and or/discontinue the card at any time. Your statutory rights are not affected.

Maplin Electronics Ltd, PO Box 534, Manvers, Rotherham

1. Once activated this gift card can be used in any branch of Maplin Electronics, in the Republic of Ireland only. This card can be activated for a minimum of €1 and a maximum of €250.
2. In the event any payment used to activate or top up a gift card is not authorised or otherwise defaults, any corresponding amount added to the gift card will be removed.
3. Upon presentation of your card, payment for merchandise in full (or in part if there are insufficient funds) will be deducted from your current balance; any remaining balance can be used against any future purchases.
4. The gift card is not for re-sale and cannot be exchanged for cash. No cash change or refund will be given.
5. Where a refund for products purchased using a gift card is agreed, the refund will be given by way of a credit note.
6. Your gift card balance can be checked by calling +44 844 557 6000
7. If the card is not used to make a purchase, top-up or balance enquiry over any 18 month consecutive period, any balance remaining will be reduced to nil and forfeited.
8. Please treat this card as cash. Maplin Electronics Ltd cannot take responsibility of this card if it is lost or stolen or damaged.
9. Maplin Electronics Ltd reserves the right to amend these terms and conditions and or/discontinue the card at any time. Your statutory rights are not affected.

Maplin Electronics Ltd, PO Box 534, Manvers, Rotherham S63 5DH UK. Registered in England Company No. 1264385.

Please Note: You should not send any active Gift Cards through the post as a method of payment. Please view our "Contact Us" section of the website help for the different ways you can "Contact Us".

A: Please note: vouchers may not be made immediately available after subscribing to our newsletter. Vouchers are subject to availability some product exclusions apply. Vouchers are subject to availability and some product exclusions may apply. Items marked with a  † are special deals and cannot be discounted further: vouchers may not be used on orders where these items are included in the basket. Other voucher eligibility rules may apply from time to time – please contact our Customer Care team for further assistance.

Maplin Electronics Ltd reserves the right to amend or withdraw voucher availability without notice. Please submit the voucher with your order or quote the voucher code when ordering via the web, telephone or at store.

We reserve the right to refuse redemption of vouchers if they believe they have not been used in accordance with their terms. Only one voucher per transaction, valid in the UK only, no change will be given. Cash value 0.001p. Vouchers can only be redeemed once. This voucher may not be used in conjunction with any other offer or voucher. Any free gifts offered are subject to availability. No substitutes or cash alternative will be offered. This voucher is excluded from calibration or repair services, handling and mail charges.

A: Throughout the site, you will find a "Subscribe" login box on the right hand side of every page you visit. Enter your email address in the box provided and press the "Go" button.

The "Subscribe" page will load and you will be presented with various options and fields. Please fill out the form to set up your subscription settings. Once completed, press the "Subscribe" button to complete the process. You will then be sent two emails from "Maplin", one to confirm your subscription, the other will be your our latest Newsletter.

 

Follow the steps in "Redeeming - Web Vouchers" within the Website Help pages for more information on how to use your web vouchers online.

A: When you proceed to the ‘Checkout’ you will notice there is an allocated place to put in your ‘Account Number’ above the credit card details.

Please Note: Before you can purchase items on your business account online you will need to have your account number registered for internet use. Please contact our ‘Business Sales’ team (see "Contact Us") who will be more than happy to deal with your request.

To order with your account you will need to enter your account number in the 'Account Number' field, then your companies purchase order number in the 'Customer Ref.:' Once you have done this you can conform your order.

A: Please ensure you have all the items you want in your basket before you click the 'Checkout' button. Press the ‘Checkout with PayPal’ button and follow the online prompts to complete your purchase.

A: If this message is displayed whilst placing your order, it means that online account is not linked to your business account.

Please Note: Before you can purchase items on your business account online you will need to have your account number registered for internet use. Please contact our ‘Business Sales’ team (see "Contact Us") who will be more than happy to deal with your request.

A: A Confirmed Address will have been established by PayPal as belonging to the PayPal account holder. A confirmed address is found by PayPal to be safer - for example, a credit card billing address will be confirmed because it is a safer address than most other addresses.

A: Maplin.co.uk currently accepts the following cards:

• Visa
• Mastercard
• Maestro
• Solo
• American Express

Please Note: maplin.co.uk does not currently accept Visa Electron cards online. Visa Electron cards can be accepted as payment in Maplin Electronics stores, telephone, fax and by mail order.

A: It’s very straightforward - add a credit card to your PayPal account. By adding a credit card to your account, PayPal can attempt to confirm your address with your credit card company.

If the credit card company is not able to confirm your address, you may be asked to complete the Expanded Use Enrolment process to activate your credit card. Your address can be confirmed after that process is complete.

If you wish to know more about verification, please click here and you will be directed to the PayPal site (this will open in another window).

Alternatively, you may wish to pay using a credit / debit card.

A: Please ensure you have all the items you want in your basket before you click the 'Checkout' button. You will then be redirected to the ‘Log In’ page. You will be given two options:

• Existing Customers - Log in here
• New Customers - Create an account here

If you are an existing customer, please ‘Log In’ using the details which you have set up with us.

If you are a new customer, complete the ' New Customers' fields and follow the online prompts to ‘Register’ your details with us. Once logged in, press the ‘Checkout’ button and follow the online prompts.

A: The payment authorisation process for some PayPal orders can take up to 72 hours. Maplin unfortunately can not speed up this process as this is an automated system. We are unable to contact PayPal on your behalf to speed up this process as the account holder needs to make the enquiry.

A: On attempting to complete your purchase you may be presented with one the error codes listed below:

Error 995, 997, 998 or 99x - Potential Security Risk (transaction blocked to protect customer)

If none of the above information assists in solving your payment issue we do apologise for any inconvenience you are experiencing at this time and request that you speak to one or our Customer Care Team on 0844 557 6000

A: Maplin will take payment upon receipt of your order.

A: Items will be charged for when we receive your order.

A: Error 998 is when a PayPal have rejected a transaction. We do apologise for any inconvenience you are experiencing at this time and request that you speak to one or our Customer Care Team on 0844 557 6000

A: The absence of a 'Complete Purchase' button would indicate the you do not have a 'confirmed' Paypal address. For your security Maplin requires customers to go through the Paypal verification process before making a purchase.

Maplin prides itself on offering our online customers a secure environment within which to shop. As such, we look for confirmed addresses from PayPal customers to ensure they are the genuine account holder.

Address confirmation simply involves confirmation that your address is genuine and helps combat fraud. Obviously, if you already possess a confirmed address you can shop immediately at Maplin.

A: maplin.co.uk currently accepts the following payment methods:

• Visa
• Mastercard
• Maestro
• Solo
• American Express
• PayPal

Please Note: maplin.co.uk unfortunately do not accept Visa Electron or cheques, these can only be accepted in Maplin Electronics stores and mail order.

A: Many of the Maplin products have discounted ‘Bulk Prices’. In order to view the ‘Bulk Price’, visit the product detail page and if a product has a 'Bulk Price' discount available then a 'Bulk Price' button will be displayed. Select the ‘Bulk Price’ button and the quantity discount prices including and excluding VAT will be shown.

A: Items that are on promotion online have the end date of the promotion below the product title. Maplin Electronics Ltd reserves the right to amend or withdraw the offer without notice.

A: maplin.co.uk does not accept NUS cards for online ordering, we can only accept them in Maplin Electronics stores.

A: At Maplin Electronics, we take security very seriously and make shopping online as safe as possible. Your browser will go into secure mode as soon as you go to the checkout or login page or any other pages containing sensitive information.

You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen. You can also tell whether a page is secure as 'https' will replace the 'http' at the front of the www.maplin.co.uk in your browser address window.

The Maplin Electronics web site is also scanned daily by Globalsign which uses SSL and TSL security protocols.

The Secure Sockets Layer (SSL) (and Transport Layer Security (TLS)) is the most widely deployed security protocol used today. It is essentially a protocol that provides a secure channel between two machines operating over the Internet or an internal network. In today's Internet focused world, we typically see SSL in use when a web browser needs to securely connect to a web server over the insecure Internet. Technically SSL is a transparent protocol, which requires little interaction from the end user when establishing a secure session.

SSL is a protocol, and in order to use the SSL protocol organizations need a SSL Certificate. A SSL Certificate is a small data file that digitally binds a cryptographic key to your organization's details, typically:

• Your domain name, server name or hostname
• Your company name and location
• In certain cases your organizational contact details

Click here to view our SSL certificate (this will open a new window)

Maplin protects your details by encrypting your information (mixing them with code to help keep them secure). This is so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 256 bit encryption and therefore keeps your details as safe as possible at all times. Your credit card or debit card details are not stored on our site once your order has been processed.

Please Note: Maplin will never ask you for personal or credit card details via pop ups.

If you have any further concerns about security, please contact us via the "need more help" section of this help page.

A: To check cookies are enabled on your Mac do the following:

Safari on OSX

• Click on Safari at the top of your browser window and select the 'Preferences' option.
• Click on 'Security', then 'Accept cookies' and select 'Only from site you navigate to'.

Mozilla on OSX

• Click on 'Mozilla' at the top of your browser window and select the 'Preferences' option.
• Scroll down until you see cookies under 'Privacy & Security' and select 'Enable cookies for the originating web site only'.

A: Most modern web browsers support 'secure mode' and standard security protocols. Internet Explorer can warn you if the site you are about to send payment details to is secure or insecure. Online security is constantly evolving so, if you are using older versions of Internet Explorer, we recommend you update your browser to a later version of IE in order to take full advantage of the improved security features.

A: In order to log in, we use a cookie. Most web sites use these and they can not harm your computer. We use a secure cookie in conjunction with 128bit SSL encryption and encrypt cookie data to make your information as safe as possible.

Unfortunately, as a result, some people with cookie support turned off for our website will struggle. However 99% of the time the options below will get you working even if your problem is not related to cookies.

1) Reduce your privacy / security level below high or choose option 2. (see the "security level" section of this help page)
2) Enable cookies for just www.Maplin.co.uk. (see IE example)
3) Delete your existing cookie which may be corrupt. (see the "login and registration" section of this help page)
4) Ensure your browser is SSL compliant by getting your browsers latest version.
5) Registering again if your problem is password related and a password reminder has not helped.
6) Users with an older Internet Explorer version are recommended to upgrade to a newer version.

A: A 'cookie' is a file in your web browser that enables us to recognise your computer when you visit the site. Cookies are used by many Web sites to help collect information, such as how many people visit and return to the site, what products are being bought, and to make certain parts of the site function properly.

Maplin.co.uk uses cookies for a number of purposes, for example to enable us to simplify login for existing customers, to ensure that the authenticity of registered customers are secure, to monitor traffic and provide mechanisms for online shopping.

If you are a non registered user on the maplin.co.uk site, you are sent an anonymous cookie to help us keep track of your browsing patterns and build up a profile. Also, any visitor who has clicked on Maplin advertisements on other web sites, we will be sent an anonymous cookie that will allow us to analyses our advertising effectiveness and manage relationships with our affiliate sites.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online.

A: You can alter your privacy level for Microsoft Internet Explorer 6.0, 7.0 or 8.0 by the following method:

• Click on 'Tools' at the top of your browser window and select the 'Internet options' option. Then click on the 'Privacy' tab.
• Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser. Settings above Medium will disable cookies.

We recommend you upgrade your browser to the latest available revision in order to benefit from all the latest security features and functionality.

A: Maplin Electronics do accept that some of our customers will disable their cookies, with cookies disabled, you can still use our site to search for products, although you may experience some technical problems with some parts of the site. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.

Should you find a product you wish to purchase, you can use our store stock finder facility (on the product page) to locate your nearest store. Alternatively, you can place your order by contacting us.

There is the option to only enable cookies on a site by site basis but this is your choice. If you would like more information about cookies, or are having problems login in please see the "Log In and Registration" section of this help page.

A: For information on logging into your account please visit the "Login & Registration" section of the "my account" help page.

A: We have had a number of reported cases where users using Windows XP Service Pack 2 (Internet Explorer 6) cannot log in. A common solution is to delete your cookies. Please see the "deleting cookies" section of this page.

A: For information on logging into your account please visit the "Login & Registration" section of the "my account" help page

A: Click on 'Tools', 'Internet Options' and the 'Delete cookies' option. You should then close down the Internet Explorer browser, and open a new instance of Internet Explorer. Navigate to www.maplin.co.uk and try to log in again.

Alternatively delete just the Maplin Cookie manually.

This can be found in the following directory: "C:\Documents and Settings\[[your username]]\Cookies\" The Maplin cookie should have a file name similar to '[[your username]]@www.maplin.co[1].txt'

A: When logging into the site using your email address please ensure that you are spelling your address correctly, any errors will result in a failure to log into your account.

If you have previously changed your email address and are trying to ‘Log In’ with the new address online and you are receiving the "Email address not found" error, you may have not registered your new address with us.

To gain access to your account, try logging in with your old email address, or your customer number if you have this to hand. If this method logs you into your account you can then change your contact details.

If none of these methods work click on the ‘Forgotten Password?’ within the ‘Existing Customers - Log in’ box. A new box will appear within the ‘Forgot Your Password?’ section, enter your email address and press the ‘Forgotten Password’ button. You will then be sent an email from ‘Maplin Checkout’ containing your new password.

A: With cookies disabled, you can still use our site to search for products. Should you find a product you wish to purchase, you can use our store stock finder facility (on the product page) to locate your nearest store. Alternatively, you can place your order by telephone 0844 557 6000.

A common solution is to delete your cookies and then attempt to add the items to your basket again. Please see the "deleting cookies" section of this page for further information.

Your privacy is important, so we'd like to explain what information we collect when you visit Maplin Electronics (http://www.maplin.co.uk), why we collect it and how it is used. We'd also like to explain your options to access and control your information, our data security practices and other matters. This Policy is governed by our Terms of Service. Our terms and conditions can be found in the "customer care" section of our help pages.

A: We generally keep user data on our server or in our archives for about one (1) year. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely.

Data management requests are administered in an orderly manner to the extent feasible and within our direct control. Note: we have greater control over recently collected data than for archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, our general data retention policy applies.

This Site is not intended for children, especially people under 13. Children may use this Site only with the direct supervision of their parent.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

A: We May Profile You Individually. We may build a profile of your online habits, interests and activities when you use our Site. This profile is linked to your personal identity. We compile individual profiles from "real world" contact information (e.g., street address, phone/fax), user navigation and browsing patterns, data showing usage of interactive features (e.g., search engine queries), and we use these profiles for the purposes described below (please scroll down to each topic for details).

We May Collect Information Needed to Contact You Later:

If we collect personal contact information (as described below), you may later access it, however, you may not modify or remove it from our system yourself.

We May Collect Your Name, Address and Phone Number. When you use our Site, we may request your name, street address, telephone number or other "real world" contact information. This information may reveal your identity or be linked to you personally. We use this information to complete and support the immediate activity requested, administer and run the Site, build individual profiles for ongoing research, analysis and reporting, and to comply with any requirements of law. This information may be aggregated with similar data in a manner that does not reveal your personal identity and may be disclosed only to our staff and to our immediate agents.

We May Collect Your Email Address. We may request your email address or other information needed to contact you online. This information may reveal who you are or be linked to you personally. We use it to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be aggregated with similar data in a manner that does not reveal your personal identity and may be disclosed only to our staff and to our immediate agents.

We May Collect Other Kinds of Information from You:

When you use our Site, we may collect personal information about you described below. You may later access the information. However, you may not modify or remove it from the system yourself.

You May be Prompted for a UserID and Password. We may ask you to enter a web site ID, password, or other personal identifier, so we can recognize you. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be aggregated with similar data in a manner that does not reveal your personal identity and may be disclosed only to our staff and to our immediate agents.

We May Collect Purchase Information. We may collect information resulting from a specific purchase you make, such as payment method and credit card numbers, associated with your personal identity. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be aggregated with similar data in a manner that does not reveal your personal identity and may be disclosed only to our staff and to our immediate agents.

We May Collect Navigation and Clickstream Data. As you browse our Site, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. In some cases, this information may reveal your identity or be linked to you personally. We use this information to improve the Site for everyone, build individual profiles for ongoing research, analysis and reporting, and to comply with any requirements of law. This information may be aggregated with similar data in a manner that does not reveal your personal identity and may be disclosed only to our staff and to our immediate agents.

We May Collect Interactive Data. You may decide to input data while using certain interactive features at our Site, such as queries submitted to a search engine, bids placed at auction, purchases initiated at the Site and so forth. This information may reveal your identity or be linked to you personally. We use this information to build individual profiles for ongoing research, analysis and reporting, and to comply with any requirements of law. This information may be aggregated with similar data in a manner that does not reveal your personal identity and may be disclosed only to our staff and to our immediate agents.

By using our Site, you agree to this Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. Our Terms of Service take precedence over any conflicting Policy provision. We may change our Policy by posting a new version on our Site.

We may disclose your information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.

This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Policy is governed by English law, excluding conflicts of law principles. Any legal actions against us must be commenced in England within one year after the claim arose, or be barred.

A: We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved.

If you have a privacy question about our Site please contact us using the "need more help") option on this page.

A: You can browse the product range by 'Product World', 'Search Product Index A - Z', view the 'Maplin Online Catalogue'(this will open a new window) or by using the 'Sitemap'

• 'Product Worlds' - On every page of the Maplin web site you will find a selection of 'Product Worlds' and 'Product Families' via the 'Product Worlds' drop down menu's. When you select one of the ‘Product Worlds’ or 'Product Families', you will be presented with list of categories to narrow your search further.
  
  .After selecting the desired 'Product World' or 'Product Families', you will then be shown a broad range of product ‘Categories’ that fit within that genre.
  
  To see a more specific range of products in the product ‘Categories’, select one from the page. This method of searching is ideal if you are not quite sure what the name of a particular product is, or in cases where you would like to browse the products from a particular ‘Category’ or ‘World’.
• Search 'Product Index A - Z' - Navigating the Maplin Electronics site is also possible with our A to Z menu, if you know exactly what you are looking for then this may help you find the products you are looking for. This is available at the top of the 'Homepage' and 'Product Pages'. When this page loads you can browse the product range by selecting one of the A through Z or 0-9 links. By clicking one or the product descriptions this will load the related products.
• 'Maplin Online Catalogue' – You have the option of browsing our entire online catalogue(this will open a new window).
• 'Sitemap' - The 'Sitemap' will provide tree view style menu structure.

A: If you already know the Maplin order code of the product(s) you’re interested in, then our Quick order facility is ideal for you.

On the majority of our webpages you will find our "Quick Order" box located ont he left hand side towards the top of each page. You can add a code and click "buy" to add the item to your basket. Alternatively you can click the "multiple codes?" link and add all your codes using our Quick Order form.

All of the products will then be added to your basket and you will be taken straight to the Basket Page. From there you can make any amendments, decide if you would like to continue browsing the Maplin site or proceed to the Checkout to order your goods.

A: To view our ‘Clearance’ range of products online click on the Maplin logo located at the top left any page, this link will take you to the ‘Homepage’. Once on the homepage you can either:

• To view the ‘Clearance Ministore' – Locate the 'Mini Stores' box and press the ‘View’ button located in the middle left of the homepage, this will load the 'Maplin Ministores' page. Located on this page you will find a link to the 'Clearance Ministore'.
• To view the ‘Clearance Quick Search’ results - Locate the ‘Quick Searches' box and select the 'Clearance' link located in the middle left of the homepage.

A: On the product detail pages you will find details of the latest 'Stock Availability', the latest 'Price(s)' - including 'Bulk Discount' if applicable any Promotional Discounts and the relevant 'Order Code'.

A: To view our Homepage click on the Maplin Logo located at the top left of every webpage or use the Breadcrumb trail located below the Main Maplin Menu on every webpage.

A: We currently only have a product finder for Power Supplies. To use the Power Supply product finder, you need to search for our power supplies either by using the Main Navigation or by searching using the search box. Once you are presented with search results for a particular Power Supply Category, you will find the Product Finder at the top of the search results.

Alternatively, you can find it here.

A: There are several ways to search for products on the Maplin web site.

'Online Catalogue' - You have the option of browsing our online catalogue (this will open a new window).

'Search Product Index A - Z' - Navigating the Maplin Electronics site is also possible with our A to Z menu. If you know exactly what you are looking for then this may help you find the products you are looking for.

This is available at the top of the 'Homepage' and 'Product Pages'. When this page loads you can browse the product range by selecting one of the A through Z or 0-9 links. Clicking one of the product descriptions will load the related products.

'Search' - If you have some knowledge of the product you are searching for, often the most efficient way of locating that product is by using the 'Search' located at the top of each page. By default, the search tool is set to search the entire site based on the terms that you provide. 'Predictive Search' results will be displayed after the third character is typed if we can locate a match within the 'Search Tool'. Even if the 'Predictive Search' results do not show, the 'Search Tool' will attempt to return a set of results closest to your request.

A: To view our ‘Promotional’ product range online locate the 'Quick Searches' box on the left hand side of any page you visit. This is usually located halfway down the page.

• Click on the 'On Promotion' link and you will be presented with a search results page listing our all of our current 'Promotional' lines.

A: To view our ‘Promotion Ministore’, locate the 'Mini Stores' box on the left hand side of any page you visit. This is usually located half down the page.

• Click 'View All Mini Stores' to be taken to our 'Mini Store Landing Page'. From here you can select any of our Mini Stores including our 'Promotion Store'.

A: To view ‘Maplin Ministore’s’ use the "Mini Stores" box located on the left hand side of every page you visit and click to "View All Mini Stores". Here you will be presented with our Mini Store landing page where you can select any of our Ministores including:

• Promotion (Special Offers)
• Clearance & B Grade
• Digital Switchover
• Solar Power
• Caravan & Camping
• Tom Tom
  

A: Maplin is always introducing 'New Products' every week. To view our 'New Products' range online locate the 'Quick Searches' box on the left hand side of any page you visit. This is usually located half down the page.

A: Maplin is always introducing 'new 'B Grade Products' every week.

What are 'B Grade' products? These include used and unused returned products, end of line, slightly marked or refurbished products. To ensure peace of mind each product comes with our 12 month guarantee having been fully tested by our team of in-house technicians. What's even more attractive, all of the 'B Grade' products are reduced in price!

B Grade Products are only available via the website

To view our current range of 'B Grade' products. range of products online locate the 'Quick Searches' box on the left hand side of any page you visit, then select the 'B Grade' link located half down the page.

A: Maplin is always introducing new 'Web Only' range of products that are only available to order directly online or via the 'Sales' line. To view our ‘Web Only' range of products online locate the 'Quick Searches' box on the left hand side of any page you visit. This is usually located half down the page.

A: The 'Search Filters' are made available when you use our 'Search Tool. The 'Search Filters are located on the top left hand side of the 'Search' pages, the filters allow you to narrow the product selection down by:

• Price
• On Promotion - products
• Clearance - products
• B Grade - products
• Web Only - products
• New - products
• 'Product Family' or 'Sub-category'

A: You can search the 'Product Index A - Z' - If you know exactly what you are looking for then this may help you find the products you are looking for. This is available at the top of the 'Homepage' and 'Product Pages'. When this page loads you can browse the product range by selecting one of the A through Z or 0-9 links. By clicking one or the product descriptions this will load the related products.