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Technical Support
Welcome to Technical Support
If you are experiencing problems, the Technical Support section will help you to find the answers you need. You can search for your answer in several ways, by using the the sections as outlined below, the menu on the left hand side or by using the search box to search a phrase, keyword or category.

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Step 2: Choose a section Within A & B Grade...
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Step 3: Results for A-Grade? are found below...
Q: What is A-Grade?
A: The unit itself should be “as new” with no visible damage or marks - Complete with all original parts & accessories - Most boxes will look “as new” but the occasional one may arrive in unbranded packaging.

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Step 3: Results for B-Grade? are found below...
Q: What is B-Grade?
A: B-Grade includes used and unused returned products, end of line, slightly marked or refurbished products. To ensure peace of mind each product comes with our 12 month guarantee having been fully tested by our team of in-house technicians. What's even more attractive, all of the B-Grade products are reduced in price!

B-Grade is only available via the website, sales line and mail order
 
Related Links: B-Grade Search
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Step 2: Choose a section Within Happy To Help...
Happy to help: You’ll wonder how you ever did without Maplin!
Just ask
It’s not just about amazing products at amazing prices; you can get expert advice and guidance for all your electronic questions from our friendly staff. All you have to do is ask. The most important aspect of Maplin is that we remain focused on you; the customer. No other electronics retailer can provide Maplin’s value for money and quality products backed up with friendly and expert staff.
Electronics explained
As well as expert advice, you can also discover electronics for yourself. From in depth guides to hints and tips on what to buy, everything we produce is geared towards making electronics easy to understand and use, enjoy and make your life easier!
Expert advice and product information
Many retailers concentrate on the products; we also concentrate on the service. Whether you’re just looking for the right battery or wanting to wire a security alarm, our staff are on hand to offer the right advice for you. You can also ask in store for our range of ‘Your guide to..’ guides on everything from PC components to DIY CCTV to read in the comfort of your own home.
Breadth of range
As well as offering all of your everyday electrical essentials, Maplin provides the breadth of products you will not find in other retailer. We have a huge selection of electrical components, cabling, IT accessories and technical tools. Whatever your need or problem, we have the solution. Just ask.
So, when you bulb goes or your battery’s flat, come to Maplin. Alternatively, if you’re buying a printer for your PC or building a PC for your printer: we do that too!
UK coverage
To see the complete product range, visit one of over 170 stores across the UK and ROI, log on to www.maplin.co.uk or call our order line 0844 557 6000.
Direct to your door
If your product is out of stock, we don’t want you to have to come back to see when it’s in store. That’s why we have Send Direct.
The in-store service that allows you to order your product in store to be delivered to your door within three days. Ask in store for more details.
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Step 3: Results for Interactive Maplin 2011/12 Catalogue are found below...
Q: How Can I view The Interactive Maplin 2011/12 Catalogue Online?
A: You can browse our UK sterling priced Maplin catalogue by clicking here or our Euro priced Maplin catalogue by clicking here and following the instructions online.

Please Note: You will need to have Flash Enabled to use this service. Currently if you own an iPad, iPod touch or iPhone you will be unable to view flash content.
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Step 3: Results for Interactive Promotional Leaflet are found below...
Q: How Can I view The Interactive Promotional Leaflet Online?
A: You can browse our UK sterling priced special offer leaflet online by clicking here or our Euro priced special offers leaflet on by clicking here and following the instructions online.

Please Note: You will need to have Flash Enabled to use this service. Currently if you own an iPad, iPod touch or iPhone you will be unable to view flash content. 
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Step 3: Results for Buying The Maplin 2011/12 Catalogue are found below...
  • Over 900 pages covering 15,000 products
  • Easy to browse sections
  • Extensive range of ‘How To’ guides
  • Glossary of 'Technical Terms'
Order a catalogue

You can also go into any Maplin Electronics store and purchase a catalogue from there. If you would like help on how to find your local Maplin store please click here
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Step 2: Choose a section Within Technical Advice Line...
Our technical support line is open from 9am to 6pm Monday to Friday. The technical help line endeavour to answer any questions you have on any of our products. If an answer is not readily available then we will ask for a contact telephone number and call you back once an answer has been obtained.

The contact telephone number is 0906 302 1353, these calls are charged at £0.50 sterling per minute (BT Rate). You must obtain permission from the telephone account holder before using this service.
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Step 2: Choose a section Within Datasheets & Product Info...
At Maplin we take pride in our product range and knowledge of our products and want to ensure you find the right product that meets you requirements. We understand that occasionally our customers would like that little extra information.

If you would like to know more about one of our 15,000 products and maybe would like a ‘Datasheet’, or more information please send your enquiry below. Your enquiry will be sent to one of our technical team who will be more than happy to help.

Click Here to Contact Our Team
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Step 2: Choose a section Within Product Finder...
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Step 2: Choose a section Within Do U Do?...
At Maplin we take pride in our product range and knowledge of our products and want to ensure you find the right product that meets your requirements. We understand that finding and choosing the right product from our 15,000 products can be overwhelming.

If you would like to know more about one of our products contact our technical team who will be happy to help.

Click Here to Contact Our Team
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Step 2: Choose a section Within Restricted Product Sales ...
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Step 3: Results for Sales Restrictions are found below...
Q: What is Restricted?
A: By law, Maplin is not permitted to sell knives, solvents and certain other products to customers under the age of eighteen, software, DVD or blue-ray media that are certificated age restricted with BBFC or PEGI ratings.
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Step 2: Choose a section Within Drivers & Firmware...
Our technical team are here to help! Thinking of buying one of our 15,000 products or just want to be sure the product you want to purchase is right for you!

We understand you want a plug and play solution that is easy to install. . If you would like to know more about one of our products contact our technical team who will be happy to help.

Click Here to Contact Our Team
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Step 2: Choose a section Within Reviews...
How do you review an item?
Browse to the item you have purchased and want to review (currently Maplin offer the review option on items over the value of £13.50), click on the "Login and review this product" button found on the product page below the current Star Rating. Log in (or create a new account if not already registered), rate the product on a scale of 1 to 5 based on the performance of the item and then write your product review. Please be aware that if you are reviewing an item bought in store you may be contacted further to confirm proof of purchase.

What should I write
Consider what you or other customers would want to know about the product, how does it perform in a situation, what it does well, what could it do better.

Is there a maximum or minimum number of words on a review?
There are no minimum or maximum limits for a review. However, please be aware that the reviews are for the benefit of other customers and to give them an informed opinion on a specific item. A review that just says the word "good" doesn't really tell them much about the item! Equally, you do not want a review to be too large as many users tend to skim over larger reviews.

Would there be any reason why a review has not been published?
All reviews are moderated for irrelevant or inappropriate content before they are published on the site, therefore some reviews will not be shown. For a successful review the entry must be about product performance. Any customer care related enquiry or comments such as late delivery or faulty products should be directed to our customer care team. Reviews including inappropriate or aggressive language, pricing or promotion information, personal details or Competitor names/details will not be used.

Will a review be published even if rated 1 Star?
Yes, as long as your review meets the required review criteria it will be moderated and published.

Why does my review no longer appear?
If an item has been removed from our product range or has changed supplier the review team will remove existing reviews as they would no longer be relevant to the product. Also, if someone has reported a review as not being compliant with our set criteria or reported it as inappropriate then the review team would also remove it from the web site.

What if I think the product purchased is faulty?
If the product you've bought is faulty, a part is missing or it wasn't what you expected, or you experience a set up issue, you need to contact our customer care team (please see the "contact us" section for details) and they will arrange for support, a replacement item or your money back. Reviews based on faulty or B-grade goods, referring to customer care issues, or those from customers refusing technical support will not be published.

How many reviews can I submit?
You can submit as many reviews as you like on products purchased. Although this would be limited to one review per product (if a user submits multiple reviews on a single product, this will result in removal of all the reviews posted by the user).

What about video or image submissions?
Video and image submissions are moderated in the same manner as our reviews. The following conditions will apply for any media submission.

By submitting your video or image to our website, you confirm that:
• you own all copyright for media within your submission or that you have permission from the copyright owner to enter into this agreement on their behalf.
• you understand we reserve the right to use your name and media for publicity purposes within Maplin related media without payment of any kind to you.
• you are granting us licence to use your submission in all media including online, terrestrial and satellite television, print publishing etc.
• you indemnify Maplin against any claims that arise as a result of any breach by you of the media submission terms and conditions
• you understand Maplin reserve the right to refuse to use the video or image without explanation.


Submit &: Win - Terms &: Conditions:
1 • Acceptance of these rules is a condition of entry and entry instructions form part of the rules. The promoter reserves the right to disqualify any entrant who is deemed to be in breach of these terms.
2 • The promotion is open to all UK residents aged 18 or over, excluding employees of Maplin electronics, affiliates or any person professionally connected with this promotion and their immediate families.
3 • Entry into the promotion can be made on the Maplin website on the respective product page to being reviewed or by sending us an email. Maximum of one entry to the promotion per customer per day. Multiple submissions into the promotion by the same customer on the same day will not be counted.
4 • The promotion draw will be held on the 1st working day of each calendar month. The promotion prize is £50 of Maplin gift vouchers. Please note these can be redeemed in the Maplin UK stores or via mail order but can not be redeemed online
5 • The Promotor shall contact the winner within 7 days of each monthly draw taking place. The Promotor shall then allow 7 days from that date for the successful winner to confirm their preferred delivery address. If after 7 days the winner has not sent confirmation, then the Promotor reserves the right to disqualify that entry and select an alternative winner.The prize will be despatched by the promoter within 14 days of receiving confirmation of the postal address of where to send the prize.
6 • All prizes are subject to availability. No correspondence will be entered into.
7 • Promotion entries can not be submitted via the Maplin stores, post or telephone.
8 • The promoter shall be entitled to reject any entries if it has reason to believe that the entry is not provided in accordance with the terms set out in these competition terms.
9 • Proof of electronic submission is not proof of entry. Responsibility cannot be accepted for claims lost, damaged or delayed by external to Maplin third party systems.
10• Prizes are not exchangeable for cash or goods. The promoter reserves the right to substitute prizes for goods of a similar value.
11• The promoter reserves the right to cancel or amend this promotion due to events arising beyond their control.
12• The promoter is not responsible for any third party acts or omissions.
13• Winners may be required to take part in reasonable publicity.
14• All prizes will be despatched from the promoter’s head office, address below. Promotion prizes can not be collected from any Maplin store.Winners may be required to take part in reasonable publicity.
15• The promoter accepts no liability in contract, tort (including negligence) or otherwise for any indirect loss, consequential loss, loss of expectation, loss of profit, loss of goodwill and reputation or disappointment suffered by the entrant as a result of (i) the entrant entering the promotion and (ii) the entrant accepting the prizes.
16• These promotion terms shall be governed by and construed in accordance with English law and the courts of England and Wales shall have exclusive jurisdiction.
17• E &: EO. All information was correct at the time of going to press, all trademarks acknowledged.These promotion terms shall be governed by and construed in accordance with English law and the courts of England and Wales shall have exclusive jurisdiction.
18• Winners will be contacted by either email or telephone within 7 days of respective date of the promotion. No purchase or payment necessary. For details contact the promoter at the address below. Promoter: Paypal Purchase Promotion, Maplin Electronics Ltd, Brookfields Way, Manvers, Rotherham S63 5DL.
 
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Step 2: Choose a section Within FAQ's...
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Step 3: Results for What is an FAQ? are found below...
Q: What is an FAQ
A: The submission of questions in the FAQ section is for the sole purpose of gaining further technical specification information that is currently not listed in the product description.

Any questions relating to a Non-Maplin product, unfortunately we would be unable to answer as we would only hold technical data on Maplin products. We would suggest that these questions are directed to the manufacturer of your item.

Whilst we endeavour to maintain all product information, however there may be the occasion where the specification has changed and therefore the FAQ response may not be relevant to the current stock of the product.

The Maplin Technical team aim to respond to all submitted FAQs as quickly as possible.

Unrelated questions to the product will not be displayed.

Should you have any other questions of a technical nature please refer to either to the "Do U Do?" or "Contact Us" sections of the help pages.
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Step 3: Results for FAQs / Product Questions- How To View? are found below...
Q: Where can I view existing FAQ's / Product Questions?
A: You can read all of the answered FAQ's that have been submitted to the Maplin Electronics web site, quick and easily, to view the FAQ page on a particular product you will need to go the product page of the item you wanted to read an FAQ on.

For example if you were looking to view all of the questions about a specific Gas Soldering Iron first find the product page by using the product search and searching under description, or by order code. Once you have found the and are viewing the product, click 'Faq/Reviews' button.
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Step 2: Choose a section Within Store Stock Checker...
We offer three ways to check stock at the Maplin stores via the ‘Product Detail’, ‘Store Locator’ and ‘Basket’ pages.

‘Product Detail’ page - From any product detail page throughout the site select the ‘Check Stores Stock’ button at the top of the page and follow the on screen prompts.

‘Store Locator’ page - Locate the store you wish to visit using the ‘Store Locator’ box on the right hand side of the page. Enter you postcode and select the ‘Go’ button. Once you have located the desired store, enter the Maplin stock code on the ‘Store Detail’ page and press the ‘Go’ button.

‘Basket’ - Place the desired items you wish to check stock for into ‘Your Basket’ then visit the ‘Basket’ page by selecting the ‘Your Basket’ link on the top right of the page. The ‘Basket’ page will now load, select the ‘Check Stores Stock’ button located towards the bottom of the page and follow the on screen prompts.

Please note: The stock levels at displayed may be up to 24 hours old. You should contact the store for up to date stock levels.
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Step 2: Choose a section Within Guides...
Guides:
PDF
HTML
Batteries
Download Guide
HTML Version
Cables
Download Guide
HTML Version
Setting Up Your Own CCTV System
Download Guide
HTML Version
Communication
Download Guide
HTML Version
Components That Make A PC
Download Guide
HTML Version
Computer Cabling
Download Guide
HTML Version
Digital TV
Download Guide
HTML Version
DJ Equipment
Download Guide
HTML Version
Energy efficiency
Download Guide
HTML Version
Home Safety And Security
Download Guide
HTML Version
 
PDF
HTML
Making FREE* calls using the internet
Download Guide
HTML Version
Getting started with media archiving
Download Guide
HTML Version
MP3
Download Guide
HTML Version
PC Networking
Download Guide
HTML Version
Protecting Yourself Against ID Theft
Download Guide
HTML Version
RC Vehicles
Download Guide
HTML Version
Satellite
Download Guide
HTML Version
Solar Power
Download Guide
HTML Version
Soldering
Download Guide
HTML Version
Using Digital Wireless Video Senders
Download Guide
HTML Version
Your Guide To Travel Adaptors
Download Guide
HTML Version
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