Customer Help Centre

Q: What happens if the item I have purchased goes faulty?

A: If you experience any defect in your goods under normal use within a reasonable period of time after delivery and which are due to faulty materials, workmanship or design, this will be made good by Maplin either by repair or replacement or refund.

These goods or the defective parts should be returned together with a valid proof of purchase including all complete accessories, instruction manuals and software and wherever possible the original packaging.

To return a product under this policy you should either return the goods to our Returns Centre or to your nearest Maplin store.

Returning goods to the Returns Centre:

• Follow the returns instructions on the delivery paperwork
• Email Maplin at customercare@maplin.co.uk for a return authorisation number
• Alternatively telephone Customer Care on 0844 557 6000 or write to Maplin at the address:

Returning goods to Maplin store

To locate your nearest Maplin store click here

Please Note:

Maplin reserve the right to inspect any goods returned prior to issuing credit at our Returns Centre in Manvers, Rotherham.