Customer Help Centre

Q: Can I return a product if I am not happy with it?

A: For any unwanted goods Maplin offers a 28-day return policy*. To return a product under this policy you should either:

• Return the product to one of Maplin stores within 28 days
• Follow the returns instructions on the delivery paperwork
• Contact our Customer Care team by telephone, email or letter.

Please contact our Customer Care team (see Contact Us) who will be more than happy to deal with your request.

Upon contacting us a Returns Number will be issued and this must be clearly identified on a returns label or the external packaging, and internal documentation when the goods are returned. No markings should be made on the product or product packaging.

You should also return a valid proof of purchase and the returned product must be complete and in ‘as new’ condition with original packaging**.

Maplin must receive all returns within 28 days of the returns number being issued and any goods received after that period will be dealt with on an individual basis. When returning goods, please take all reasonable care to ensure that all items are suitably packaged and the goods are protected when being returned***.

We do ask that you should also request a proof of despatch. In the event of goods being returned without a previously allocated Return Number the processing of any claim is likely to be delayed.

Unwanted Goods under Distance Selling Regulations

The Distance Selling Regulations give customers the right to change their mind and to cancel an order within seven working days. Reasonable care should be taken whilst the goods remain in your possession and goods must be adequately packaged when being returned back to Maplin. Customers whose transactions are covered by the Distance Selling Regulations, the seven day cooling off period is inclusive within our 28 day returns policy.

Please Note:

* Certain product categories by their nature are exempt from the 28-day return policy; these would include for example software, cut cable, built kits, disco equipment and consumables.

** Maplin will not accept the return under the 28-day return policy of any goods that have had their manufacturers/suppliers warranty or registration invoked. Maplin will deem such registration by the customer as acceptance of the Goods. Where unwanted goods are returned to Maplin after the expiry of the 28-day return period but within a reasonable period of time Maplin reserves the right to levy a handling charge. A charge of 20% of the invoice value of the goods returned, with a minimum charge of £10 will be levied on goods which are not defective.

*** The customer must bear all the costs of returning any unwanted goods to Maplin and provide proof of delivery. Maplin reserve the right to recover reasonable direct costs where collection of goods from a customer has been requested. Maplin reserves the right not to accept the return of unwanted, non-defective goods after the 28 day period.