How
do I remove items from my wish list?
Visit the 'My Account' section of the site
and select the 'Add to Wishlist' option.
Remove Selected Items
To remove only one or certain items from your
wish list click the checkbox below the "Remove" text.
After selecting the products you wish to remove,
scroll down the page and select the option "Remove selected
item(s) from the wish list". The page will then refresh
and display the remaining items in your wish list.
Remove All Items
To remove all of your items from you wish
list click on the "Remove all items " option.
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How
do I add item(s) to my basket from my wish list?
Visit the 'My Account' section of the site
and select the 'Add to Wishlist' option.
Enter the quantity for the items you would
like in the boxes provided (If you leave these blank it will
only add one of the product). Then click on any one of the red
basket buttons. This will then add the items to your basket.
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What
is Auto Buy?
If you are a regular customer on this site
and want to order your goods quickly, you may provide your credit
card details in the Auto Buy section of "My Account".
By creating a password that differs to your login password,
you can log in to the checkout and have your card details entered
automatically. Maplin Electronics do not send reminders for
this password and cannot access them as the password will be
encrypted for your Security.
Should you enter your password incorrectly
three times when attempting a login, your details will be automatically
deleted from the site. This is done for your protection, and
you may delete your card details at any time.
If you have forgotten your password you may
create your Auto Buy settings again by creating a new password
and following the same procedure.
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How
do I register my details for Auto Buy?
To register you details you would first need
to log into your account, for help on how to do this please
click here. From the options you are given
in the 'My Account' section click the 'Auto Buy' button.
You will now be asked to create a password
and enter it again for confirmation. The password will need
to be a minium of six characters in length, once you have done
this click on the 'Go' button.
Fill in your card details and select 'save
payment details'.
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My Autobuy
card details have changed how do I amend them?
To register you details you would first need
to log into your account, for help on how to do this please
click here. From the options you are given
in the 'My Account' section click the 'Auto Buy' button.
Enter your Auto Buy password and click 'Go' to be taken to the
Once the page has loaded
enter your Auto Buy password and click on 'Go' this will then
take you to the Auto Buy page where you can amend your card
details.
Follow the online prompts,
and then click on change payment details. To confirm this a
you will see a green message that appears saying 'Payment Details
Updated.'
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I
have forgotten my Auto Buy password what should I do?
If you have forgotten your Auto Buy password
you would need to re-register for the service. Maplin Electronics
do not send reminders for this password and cannot access them
as the password will be encrypted for your
Security. For help on re-registering your
details click here.
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My
invoice address has changed, how do I update my details?
The Address you gave when you first registered
your Maplin account is your Invoice address. You may change
your invoice address, but it must always match the address registered
to any credit card you use on this site.
To amend your details you first need to be
logged into your account, if you need help on login into your
account please click here. Once the page
has loaded you need to click on the button where it reads 'Manage
Address'. Follow the online prompts, when you have finished
click on the 'Update Address' under the Invoice address. Once
it has been confirmed the page will refresh showing you new
details.
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My
delivery address is different to my invoice address is there
anyway of changing them?
The Address you gave when you first registered
your Maplin account is your Invoice address. You may change
your delivery address, but your invoice address must always
match the address registered to any credit card you use on this
site.
To amend your delivery details you first need
to be logged into your account, if you need help on login into
your account please click here. Once the
page has loaded you need to click on the button where it reads
'Manage Address'. Follow the online prompts, when you have finished
click on the 'Update Address' under the delivery address. Once
it has been confirmed the page will refresh showing you new
details.
PLEASE NOTE: IF YOU HAVE NOT PREVIOUSLY ORDERED
WITH MAPLIN.CO.UK, SELECTING AN ALTERNATIVE DELIVERY ADDRESS
MAY DELAY DESPATCH OF YOUR ORDER DUE TO ADDITIONAL SECURITY
CHECKS
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My
telephone number/email address has changed, how do I update
them?
To amend your telephone number/email details
you first need to be logged into your account, if you need help
on login into your account please click here.
Once the page has loaded you need to click on the button where
it reads 'Manage Address'. Scroll down the page past your address
to where it reads Contact details. Follow the online prompts,
when you have finished click on the 'Update Details'. Once it
has been confirmed the page will refresh showing you new details.
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Is
there a way to view the history of my orders?
Yes, you can view the history of your orders
with Maplin Electronics. To view this list you will firstly
need to be logged into your account, for help with this please
click here. Once logged in you will need
to click on the 'Order History' button. The page will then refresh
showing all of you previous orders with Maplin.
PLEASE NOTE: ORDERS OVER TWO YEARS OLD WILL
BE REMOVED FROM YOUR ORDER HISTORY
You can also view, if any, refunds that have
been issued to your account, and items you have ordered that
were on promotion. You are also able to view where orders were
delivered to, when they were dispatched, and what time they
left the distribution centre.
If you click on the text that shows the time
and date the item was dispatched, this is where you can find
the delivery address, how many parcels were dispatched and the
shipment method.
The Order History is where you can also re-order
items that have been ordered previously. If you wish to re-order
any items from your past orders, click the add to basket button
at the side of the description.
PLEASE NOTE: ORDER CODES BEGINNING 'OFF' ARE
PROMOTIONAL OFFERS AND CANNOT BE RE-ORDERED BY THIS METHOD
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How
do I sign up to the Maplin Electronics Newsletter?
Every week we will send you our latest offers
and savings. As a subscriber you will receive money-off vouchers
which you can use at the checkout stage of the web site.
To subscribe to the Maplin Newsletter you
would firstly need to be logged into your account. For help
on login in please click here. Once you
have logged in you need to click on the button which says 'Subscriptions'
. The maplin.co.uk site will ask you to confirm your details,
and which type of newsletter you would like to receive, html
or text.
If you would like to preview a newsletter
before subscribing please click here.
Once you have chosen your preferred format
click on the Subscribe button and you will be added to the list.
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How
do I unsubscribe from the Newsletter?
To unsubscribe from the Maplin Newsletter
you would firstly need to be logged into your account. For help
on login in please click here. Once you
have logged in you need to click on the button which says 'Subscriptions'
. Once the page has loaded click on the Unsubscribe from the
Newsletter button, your screen will then refresh and show 'Not
Subscribed' in the newsletter format box.
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How
do I register for vouchers?
To register for your weekly vouchers you will
need to subscribe to the Maplin Electronics newsletter. For
help on how to subscribe please click here
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How
do I claim my vouchers?
When you have received your newsletter through,
if you receive the HTML format you will need to click on the
link to claim you vouchers. Or if you have subscribed to the
text newsletter you would need to copy and paste the voucher
link in your browser and press return.
Once the page has loaded, you will be asked
to log into your account, for help on this please click here
Once you have logged on you will be taken to a new screen to
claim them.
Click the submit button,
to claim them. Once you have claimed your vouchers they will
printed on your screen, you then have two options.
1. Use the vouchers printed below at a store or through a sales
line.
2. Use the vouchers at the checkout stage of the web site, where
they will be awaiting ready for you to select and use.
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Where
do I go to view my vouchers?
You can view your vouchers again by visiting the 'vouchers'
section inside 'My account'.
Please note you can only claim ONE
set of vouchers per newsletter and each voucher can only be
used ONCE.
To view your current vouchers afterwards you
can find them in 'My Account' under the Vouchers button. Click
on the button and your vouchers will be displayed on the screen.
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