Can I ask a question about a product online?
To ask a question about one of our online products, simply find the item you have a query about and click on the ‘Submit a Question’ button. Our Technical Team will respond to you within 72 hours.
Can I get more detailed information about a product?
If you would like to know more about one of our products or require more specific information than what is displayed on the product page, you can contact us and we'll be happy to help.
What does ‘Used Item’ mean?
Used items are products that have been returned and deemed fit for resale at a reduced price. We always ensure that used items are working properly and are completely safe. We check the condition of each used item and clean them before resale. While used items might come in packaging that has been previously opened, all parts and accessories are included. Used items come with our usual 12-month guarantee.
What if an item is out of stock?
If an item you want is currently out of stock, instead of the ‘Add to Basket’ button you will see the option to ‘Email When Back in Stock’. Simply enter your email address and click ‘notify me’ and we will send you an email when the item comes back in stock.
When I place items in my basket are they reserved for me?
Items are not reserved when placed in your basket. Stock is only allocated to you when you have completed your purchase from the checkout. Items will remain in your basket if you place them there and come back later, but we can’t guarantee that they won’t sell out in the meantime.
Do you accept NUS cards?
Student discounts (NUS cards) are only accepted in stores when you card is shown at check-out, at the time of payment. NUS discounts are not accepted online or on mail orders.
Can I get a VAT receipt from you?
When your order is despatched from our distribution centre, VAT receipts are already included within your parcel. If you require a copy of the receipt, please contact our Customer Service team who will be more than happy to deal with your request.
Where is my nearest store?
You can find your nearest Maplin store with our store finder.
Why do I have to pay for a carrier bag?
From the 5th October 2015, we are required by law to charge a minimum of 5p for every new single use carrier bag. It's all part of the government's initiative to reduce waste. Proceeds generated from the sales of the bags will be donated to MacMillan Cancer Support both locally & nationally.