Customer Services

Price Match Guarantee

Not only do we offer exciting, innovative products and expert advice, but we are eager to ensure that you receive the very best value on every product we offer. That’s why we have a price match guarantee

We’re proud to guarantee…

If you find the same product at a lower price in a high-street store or on their website, we will happily match it or refund the difference.

Our guarantee applies up to 30 days after purchase.

Online-only retailers simply don’t offer the same great service we do. Through our stores, contact centres and technical support we can offer help, assistance and advice to all our customers. This level of service can’t be equalled by many online-only retailers, which is why we don’t match their prices.

How to claim your price match

If you find one of our products at a lower price and prove that it meets the criteria shown below:

Please have the following information to hand as you will be asked a few questions to verify your claim:
1. The product name or code
2. The competitor' name and price

If we confirm that the product is being offered at a lower retail price, and that it meets the price match criteria, we will match that price.

Where we honour the price, the difference will be returned to the original method of payment and is non-transferable.

Price Match Terms and Conditions

For us to match a lower price, it needs to meet the following criteria:

  • Price match will only apply against a single purchase, not bulk discount prices.
  • The price of the comparison product must be valid on day of purchase from Maplin.
  • The product is identical to the one we sell (brand, model number, colour, size, etc)
  • The competitor must be based in the UK and sell direct to customers.
  • The item matched must be available and in stock, either for immediate collection if in store, or within the same delivery timescales for a home delivery order.
  • We do not price match online-only businesses such as Amazon or eBay.
  • Resellers, auction sites, factory outlets, home shopping channels, market stalls and liquidation sales are excluded from the guarantee.
  • Used / reconditioned products are excluded from the guarantee.
  • Installation services are excluded from the guarantee.
  • Typographical errors, affiliate, voucher code, gift cards or media discount is excluded from the guarantee.
  • Any other retailer's price match promotion which offers an additional rebate or other benefit for any price matched product is excluded.
  • Competitions, free gifts and giveaways are excluded from the guarantee.
  • Maplin's decision will be final on the price match guarantee.
  • Gift / Discount vouchers are exempt.
  • We reserve the right to withdraw our price match guarantee at any time.
  • These terms and conditions do not affect your statutory rights.