Customer Services

Product recalls

If any of our products are recalled due to manufacturing faults, we’ll let you know and give you all the information you need to return them for a full refund or replacement.

Vary rarely a product that we stock may be found to have technical faults that could be potentially harmful to users. In such cases the manufacturer will recall the items as soon as they become aware of a fault. If any products you have bought from us are recalled, you are entitled to a full refund.
How to return your recalled item

Simply return your item to any store (having your proof of purchase to hand) or drop us a call or email.

  • Visit us: Pop into your local store
  • Call us: 0333 400 9500
  • Email us: customer.service@maplin.co.uk

Swann wireless door chimes

Swann is voluntarily recalling certain wireless door chime packs purchased from Maplin between 27 January 2016 - 31 October 2016.

Swann has identified that, because of a manufacturing issue in a small proportion of units, the plastic around the assembly screws on the speaker unit can fracture, leading to the risk that the two halves of the unit may become detached from one another. This could cause the live internal electrical components to become exposed to the user, creating a risk of electric shock if the unit is plugged in to the mains electricity supply at the time.

This Swann door chimes affected are:

  • Swann Wireless Door Chime Twin Pack with Mains Power (A95TB)
  • Swann Wireless Door Chime with Mains Power (N31QG)

If you've purchased one of these products from us, please stop using it immediately and return it to your local store (with proof of purchase) for a full refund.

AirWheel airboards

Following industry-wide concerns over hoverboards, we are recalling all Airwheel branded Airboards (hoverboards) from sale. However, the single wheeled Airwheels from the range remain unaffected.

The safety of our customers is our number one priority, which is why this measure has been taken.

The Airboard lines affected are:

  • Airboard Cruise by Airwheel (A89UF)
  • Airboard Black by Airwheel (A21TJ)
  • Airboard White by Airwheel (A66UC)
  • Airboard Sport by Airwheel (A70UB)
  • Airboard Extreme by Airwheel (A71UB)
  • Airboard Charger by Airwheel (A68UB)
  • Airboard Black by Airwheel (B94QU)

If you've purchased one of these products from us, please stop using it immediately and return it to your local store (with proof of purchase) for a full refund.

If you've purchased one of these products and have not yet received your order, these will automatically be cancelled and a refund will be processed to your original method of payment. If you have paid with cash, then you will be issued a cheque. All refunds will be processed within 3-5 days.

AirWheel airboard 1.0 ride-on board (black)

We've been made aware that a small number of AirWheel Airboard 1.0 have been distributed with a non-compliant mains plug. As a precautionary measure, we are recalling affected plug and cord sets.

Please check your Airboard plug and cord. If your plug has 3 small screws on it, this is a compliant plug and cord and no action is required. If your plug doesn't have 3 small screws on it, this is a non-compliant mains plug and should be returned.

If you have a non-compliant mains plug, please stop using the plug immediately and contact us to arrange a replacement compliant plug and cord set.