Customer Services

Shutl

We’ve partnered up with Shutl to bring you a speedy same day delivery service.

How it works

Shutl allows for your reservation to be collected from one of our stores and delivered to your home or office at a time convenient to you. Thanks to Shutl, if you need something from us and are on a time-crunch, it can be there in a flash.

When placing your order online, if you live within our catchment area, you’ll be able to have your product collected from one of our stores and delivered to your chosen address with Shutl.

When you get to the delivery page on the order process, so long as you’re within one of our catchment areas, you’ll see the Shutl logo and the Now! And When? Options.

Choose the option you want, and Shutl will generate a quote for your delivery. You can get a quote for delivery without making a commitment to use the service.

Once you’ve paid for both the product and the cost of the Shutl delivery, you’ll receive an email or text message to confirm your order is ready for collection by Shutl. Our standard Terms and Conditions of sale still apply to the product.

Shutl's clever technology matches individual deliveries to the right carrier in real-time, depending on who is best suited to that specific job:

  • If they can deliver within the agreed timescale
  • The price of the quote for the delivery
  • The feedback on their service left by other Shutl customers

Shutl takes into consideration performance history, price and customer feedback. Your chosen carrier then collects your purchase from your local store and delivers it straight to your home or office. On most Shutl orders you can even track your deliveries in real time on a GPS-enabled map.

Delivery options

Shutl provides two delivery options:

"Now!"

"Now!" means that we’ll despatch your delivery straight away. This usually means that you will receive your order within as little as 90 minutes, however this may be longer at times due to factors outside our control (such as traffic and carrier availability).

"When?"

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"When?" allows you to choose a convenient 1-hour delivery window either later that day or at any point in the next two weeks. Book your Shutl delivery at a time when you know you’ll be at home, or to your work place when you’re available between meetings.

Areas covered

The Shutl service is available in areas across the UK, depending on how close your delivery address is to our store, and to the Shutl couriers. It’s likely Shutl will be available to you if you live close to one of our stores, or within a big city. Unfortunately, if you’re located in a remote area it’s unlikely that Shutl will be able to deliver your items.

Shutl costs

The cost of a Shutl delivery will vary according to the size/weight of the item(s) and the distance to the delivery address. We use your delivery postcode to calculate the distance from our store, and then calculate the size and weight of the goods to select the cheapest available vehicle type to generate your quote. To get an exact quote you’ll have to go through the order process until you get to the delivery page.

You can generate a quote for delivery with no commitment to use the Shutl service. If you decide to pay for a Shutl delivery, your reservation is converted into a Shutl order and will no longer be available in store for you to collect in person.

If you miss your Shutl order

The flexibility of the service offered by Shutl allows you to have your purchase delivered at a time that suits you, meaning that you should be available to take receipt of the delivery. If, due to unforeseen circumstances, you are not going to be available, please contact our Customer Services Team who will be happy to help you.

If the courier arrives at the delivery address and you are not there, Shutl will ring you to get further instructions. We can usually offer to deliver your items at another time. If we are unable to contact you or deliver your parcel, we will charge the quoted Shutl delivery cost again to return the item to the store.

Changing your Shutl delivery

As the Shutl delivery service is very fast, there is only a limited amount of time to change the delivery service. Once a Shutl delivery order is confirmed and the carrier is despatched, it is not possible to cancel the delivery.

  • "Now!" – unfortunately we are unable to cancel “Now!” deliveries as the courier will already have been despatched.
  • "When?" - It may be possible to change your “When?” delivery if you selected a later date. If for any reason you need to cancel a delivery, the best thing to do is contact our Customer Services Team.

In the event of cancellation, we will charge the quoted Shutl delivery cost again to return the item to the store.

Tracking Shutl deliveries

Most of Shutl’s carriers provide real-time GPS tracking. Shutl will send you a tracking link once your delivery is underway, so that you can see exactly where it is on its journey to you.

Product restrictions

There are some product restrictions as to what we can send via the Shutl delivery service to you. For example, it may not be possible to deliver very large items or age restricted items through Shutl. If a product is exempt from Shutl service, we will not offer the Shutl option within the Maplin checkout process online.

If something goes wrong

The Shutl delivery service is covered by insurance cover so that, in the unlikely event of something happening to your purchase during delivery, a replacement delivery will be made as quickly as possible. Our Terms & Conditions of sale still apply to the product(s).