CONTACT US keyboard_arrow_down
Should you wish to contact our fully trained and friendly staff, whatever your enquiry, please use the options below.
SALES AND CUSTOMER SERVICE ENQUIRIES:
0333 400 9500
(Calls are recorded and monitored for security and training purposes)
Monday to Friday: 8:30am to 8:00pm Saturday: 9:00am to 5:00pm and Sunday: 10:00am to 4:00pm
0333 400 9500 (Calls are recorded and monitored for security and training purposes) Opening Hours: Monday to Friday: 9am to 6:00pm
0333 400 9501
Maplin, PO Box 534, Manvers, Rotherham, United Kingdom, S63 3DH
HOW TO ORDER keyboard_arrow_down
To purchase any of the goods contained within our Catalogue, please select one of the following options below.
We welcome your order by telephone, however to help speed up the process; please quote your customer number if known. You may pay for your order by credit/debit card or a business account. We shall require your card number, the expiry date and the cardholder's full name, address and security code.
If you are an account customer, always quote your account number. Please call on: 0333 400 9500
You can view a list of our stores in the Catalogue or visit our website for the latest on our proposed new store openings as we are sure there will be one opening near you.
Our fully interactive and secure internet site is available 24 hours a day, 365 days per year to place your order and provide information on all our products.
Please visit us at: www.maplin.co.uk
We will accept your orders by post. Wherever possible, please use the dedicated Maplin order form to notify us of your requirements. We also suggest you keep a copy of your order for your own records. Once this is complete, please post to:
Maplin, PO Box 534, Manvers, Rotherham, United Kingdom, S63 3DH
Simply complete an order form and then fax this to: 0333 400 9501
Please note: Should you have any queries about our products or you are unsure whether we stock a particular item, please contact our customer service team via telephone, email, or post.
HOW TO PAY keyboard_arrow_down
Paying for your order could not be simpler. The information below provides the payment options we accept.
For Internet orders we only accept credit and debit cards, PayPal or Maplin gift cards.
CREDIT/DIRECT DEBIT CARDS:
We are pleased to accept orders with payment by any of the following credit/direct debit cards: American Express, Connect, Eurocard, Mastercard, Visa, Maestro, Solo.
We also accept most company procurement cards (please enquire for details). NEVER send your card to us, simply write the number, expiry date, issue number (where applicable) and security number of your credit/debit card on your order, sign it and post it to us.
CHEQUE OR POSTAL ORDER
Cheques and postal orders should be made payable to “Maplin Electronics Ltd”. In your own interest, cross all cheques or postal orders sent in the post with two straight lines across the centre and marked payee only. Please add your guarantee card number and expiry date on the back of the cheque.
For bona fide Business, Educational or Government Establishments a credit account may be opened subject to status. Application forms are available upon request, please contact customer service on 0333 400 9500 or visit www.maplin.co.uk.
This option is only available for Internet orders.
CHAPS OR BACS TRANSFER
Should you wish to pay via bank transfer through BACS or CHAPS, please contact us for further details.
MAPLIN GIFT CARD
Can be used in-store, online or over the phone.
Please Note: Do remember to add the £2.99 Inc. VAT postage and packing charge on orders below £10.00. For your own security, do not send cash.
Delivery of your order can take place in one of the following options.
- Service Price Delivered
- Standard delivery: £2.99 3-5 working days
Free on orders above £10
For vital consignments, Maplin offer a guaranteed delivery service; Next Day, Named Day and Timed Delivery: Current prices are available from our website (www.maplin.co.uk)
Shutl Delivery: POA
- Shutl Now (within 90mins): POA
- Shutl When (delivery slot): POA
Check our website for more details
METHOD OF DESPATCH
We will despatch your goods the method selected by you when you place your order. Our current couriers are Royal Mail, Parcel Force, UK Mail, Hermes and Shutl. If you are aware that you may not be able to accept delivery of your order, please make suitable, alternate arrangements. Alternatively please contact us at your earliest opportunity to prevent any possible delay in the receipt of your order.
Should you have any query regarding the delivery of your order, this should be made to Maplin within 30 calendar days after your order/despatch or from receiving a credit account statement.
RETURNS AND REFUNDS keyboard_arrow_down
We understand that there may be times you need to return a product to us. We set out below your legal right to return items to us together with information about our separate “Satisfaction Guarantee”:
We offer a 30-day money-back policy on all of our products except those set out in “Exclusions” below. If you wish to return an item that is not required, please refer to the steps below. This is separate and in addition to any of the Consumer’s legal rights to cancel including the right set out in section 6.1 of the Conditions of Sale below.
All goods must be their original “as new” condition, are unused and in a resalable condition, including all packaging and accessories and a valid proof of purchase.
This may be returned to one of our many stores nationwide or you may call or email our customer service team to receive a returns authorisation number.
Return postage charges must be met by the Customer.
Maplin do reserve the right to inspect returned goods at our central returns centre, prior to a repair, replacement or refund being completed.
EXCLUSIONS FROM THE SATISFACTION GUARANTEE
Products that are not included within the 30-day money-back policy are:
- Goods that have had their manufacturer’s warranty revoked by the breaking of the seal of the product, or registration or activation of software or SIM cards.
- If the silver strip on the back of your Product Activation Key Card has been partially or completely damaged or removed.
- The seal has been broken on any DVD’s, CD’s or software including games.
- Gift Cards.
- Products with recordable Memory (including radio controlled aircraft, journey recorders & storage devices) that have been opened, used or had their seals broken.
- Contracted services such as installation or subscriptions where the service has been activated or installation completed.
- Digital Downloads.
We do appreciate that you may wish to return a product to Maplin. If this does arise you may contact our helpful staff who can assist in resolving any issues. However should you have cause to return a product to us within our 30-day money-back policy, please see below for guidelines.
Please either return the item to a Maplin store or call our customer service team to obtain a returns authorisation number.
All goods must be their original “as new” condition, are unused and in a resalable condition, including all packaging and accessories and a valid proof of purchase
Any returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged. We also would suggest a proof of postage is obtained when returning goods to us.
A return address is stated on the reverse of the despatch note or can be found in the Contact Us section on our website. We may offer a courier collection service for larger items.
Any returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged. We also would suggest a proof of postage is obtained when returning goods to us.
Maplin may refuse the return of an item if it is not accompanied by a returns authorisation number, any accessories, original packaging and a valid proof of purchase. Please contact our customer service team to obtain a returns number before returning the product.
Any defects in goods that appear within 12 months and are due to faulty materials, workmanship or design will be made good by Maplin, either by repair or replacement with an item of equivalent specification. Where we are unable to offer a repair or replacement we will issue a refund. We don’t cover faults caused by accident, neglect, misuse or normal wear and tear and we reserve the right to inspect the product and verify the fault. This includes an assessment for faulty drones. If we verify a manufacturers fault we will repair or replace (where we are unable to offer a repair or replacement we will issue a refund). If the fault is not a manufacturer’s fault, we offer a chargeable repair service.
If you have requested we begin the performance of any service, such as installation of a product, within the 30-day cancellation period, we have the right to retain any charge paid for services which have already begun or been completed.
Please note that we may not provide you with a full refund if you have handled the goods beyond what is necessary to establish their nature, characteristics and functioning.
Maplin do reserve the right to inspect returned goods at our central returns centre, prior to a replacement or refund being completed.
FAULTS AND DAMAGE TO GOODS BY THE CUSTOMER
Maplin does not cover faults to goods caused by accident, neglect, misuse or normal wear and tear. Should products purchased from Maplin be damaged by the Customer after their purchase, Maplin offer a service to evaluate and repair goods. There is an initial diagnostic fee of £15.00 to be paid and, upon completion of our investigations, an invoice outlining the full costs of the repair. Our current charge for this service is £30.00 per hour or part thereof. The diagnostic fee would be deducted if the repair is completed, however if you decide against the offer of the repair, the fee is non-refundable. All repairs are guaranteed for 3 months. The legal rights of a Consumer are not affected.
1 DEFINITIONS keyboard_arrow_down
In these Terms and Conditions the following words shall have attributed to them the meanings specified
1.1 Maplin shall mean Maplin Electronics Ltd. whose principal place of business and registered office is at Brookfields Way, Manvers, Wath Upon Dearne, Rotherham S63 5DL.
1.2 Customer shall mean the person, company or any other body that purchases or agrees to purchase Goods whether a Consumer Trade Customer or Credit Customer.
1.3 Consumer shall mean an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft of profession.
1.4 Trade Customer shall mean a Customer who buys Goods for the purpose of a business and not as a Consumer.
1.5 Credit Customer shall mean a Trade Customer to whom Maplin allows credit in respect of Goods purchased or agreed to be purchased.
1.6 Goods shall mean all goods and services which the Customer agrees to buy from Maplin including replacements for defective Goods, hardware documentation and software products licensed for use by the Customer.
1.7 Contract shall mean the Contract between Maplin and the Customer for the sale of Goods by Maplin to the Customer.
1.8 Catalogue shall mean any published promotional material produced by Maplin.
1.9 Working Days shall mean Monday to Friday inclusive but exclusive of Bank Holidays.
1.10 Customer’s Registered Address shall mean the address of the Customer that is already registered with Maplin or the address registered with the issuing company of any debit or credit card which is used as a means of payment for Goods.
1.11 Goods shall mean the relevant goods which are the subject of the Contract;
1.12 B Grade Products The B Grade Products are all clearance items; there are various product conditions for example:-
New, boxed and end of line Scratch and dent to product or packaging or both Refurbished Used and returned All of the B Grade products are tested, in full working order and carry a twelve-month warranty.
1.13 Distance Selling shall mean a non face-to-face purchase, therefore an item purchased via the Internet, over the telephone or mail order.
- Maplin Electronics Registration Number : 1264385
- Maplin Electronics VAT number : GB 772 312 444
2 GENERAL keyboard_arrow_down
2.1 All orders for Goods are accepted by Maplin subject to these terms and conditions of sale which supersede any other terms and conditions previously published. These constitute the entire understanding between Maplin and the Customer for the sale of Goods. Maplin accepts responsibility under these terms and conditions for its commitments to the Customer, Maplin also accepts responsibility by its duly authorized agents.
2.2 Any substitute products that are supplied, and found not to be suitable will be collected at Maplin's expense. Contact Customer Service to arrange for the goods to be returned.
2.2.1 Goods will be supplied based on any information provided by the Customer.
2.3 Any Catalogue published by Maplin is an invitation to treat and not an offer to supply.
2.4 Subject to condition 2.5 any advice or recommendation given by Maplin or its employees or agents to a Trade Customer as to the storage, application or use of the Goods is followed or acted upon entirely at the Trade Customer’s own risk.
2.5 Condition 2.4 shall not apply to any Customer purchasing Goods as a Consumer.
2.6 All descriptions and illustrations contained in the Catalogue or any price list or otherwise communicated to the Customer are correct at the time of publication.
2.7 If the description of any Goods, which are not directly manufactured by Maplin, contained in any correspondence, invoice or the current Catalogue varies from that of the manufacturer’s description, then the manufacturer’s description will be deemed to be the correct description and shall take precedence over the description assigned by Maplin. The updated and complete manufacturer’s description is available from Maplin on request before any order is placed.
2.8 In the event of any material change to any description of goods since the date of publication of the last Catalogue by Maplin, Maplin will advise the Customer of the revised description at the time of delivery of the goods or before where possible.
2.9 Maplin reserves the right without prior notice to discontinue any Goods or to make design changes as part of a continuous programme of improvement or to assist availability. All mail order Goods detailed in the Catalogue have been processed in strict accordance with standard quality procedures approved to ISO 9001; 2008.
Goods listed in any Maplin Catalogue may originate from a Non-EU source. Any published information by Maplin as to the country of origin of Goods is an indicator only of the source of supply to Maplin and does not constitute a warranty or representation. All contracts between Maplin and the Customer shall be governed by and interpreted in accordance with English Law and both Maplin and the Customer submits to the exclusive jurisdiction of any competent Court in the United Kingdom. Nothing contained herein shall affect a Consumer’s legal rights in connection with the purchase of the Goods. Further information can be obtained from your local Trading Standards office or Citizens Advice Bureau.
2.10 All prices for the Goods are in pounds Sterling and subject to Value Added Tax (“VAT”) at the relevant rate ruling on the date of despatch and do not include the cost of carriage, packaging or other charges which becomes payable under any contract with Maplin. Prior to the conclusion of the contract Maplin will inform the Customer the total amount to be debited.
2.11 Whilst every endeavour will be made to maintain the prices in the Catalogue Maplin reserves the right to alter prices at any time. Prior to the conclusion of the contract Maplin will inform the Customer the total amount to be debited.
2.12 Any change in price will be communicated to the Customer at the time of ordering. Prior to the conclusion of the contract Maplin will inform the customer the total amount to be debited.
3 ORDER PROCESSING keyboard_arrow_down
3.1 Where possible orders should be made using Maplin order codes and a Customer number.
3.2 Written confirmation is not required for a Trade Customer telephone order, but if the Trade Customer sends written confirmation such confirmation must be marked ‘Confirmation Only’ so as to avoid liability for a duplicated delivery. Any resulting duplication of delivery shall be the responsibility of the Trade Customer.
3.3 Maplin reserves the right to deliver part orders, or hold orders until all items are available, as required. Credit cards are only charged for written and telephone orders when Goods are despatched for delivery or collected from a Maplin Store. The exceptions to this being when Maplin has been requested to custom build Goods to special order and Internet orders which will be charged at the point of order confirmation. Only one mail order handling charge will be levied (if applicable) in respect of the total order. If any goods are not available within 30 days of the order being placed the Customer will be informed and will be offered the option to continue to await delivery, accept an alternative product or cancel the order and receive a refund where funds have been taken.
3.4 When dealing as a Trade Customer authorisation for the return of goods must be obtained from the Customer service Department by telephoning 0333 400 9500.
3.5.1 Acceptance of an internet order placed by a Customer and the completion of the contract between the Customer and Maplin will take place when the Customer receives an email from Maplin that confirms that the Goods have been dispatched “Dispatch Confirmation”. The Contract between us will only be formed when Maplin sends the Customer the Dispatch Confirmation.
3.5.2 If Maplin is unable to supply the Customer with a Good, for example, because that Good is no longer available, or because of an error in the price on Maplin’s website or catalogue, or Maplin is unable to obtain authorisation for the Customer’s payment, or where the Customer does not accept Maplin’s terms and conditions of sale, Maplin will inform the Customer of this by e-mail, for internet orders, or by post for mail and telephone orders, and Maplin will not process the Customer’s order. If the Customer has already paid for the Goods, Maplin will refund the Customer the full amount as soon as possible and in any event within 14 days.
3.5.3 ACCEPTANCE BY MAPLIN OF ANY PAYMENT MADE BY THE CUSTOMER IN CONNECTION WITH ANY GOODS DOES NOT CONSTITUTE MAPLIN’S ACCEPTANCE OF THE CUSTOMER’S ORDER AND A LEGALLY BINDING CONTRACT IS NOT FORMED UNTIL THE CUSTOMER RECEIVES MAPLIN DISPATCH CONFIRMATION E-MAIL AND MAPLIN WILL NOT BE OBLIGED TO SUPPLY GOODS TO THE CUSTOMER UNTIL THEN.
3.6 Telephone orders to be charged to a Credit Account held by a Trade Customer with Maplin will only be accepted with an official purchase order number.
3.7 Trade Customers wishing to purchase Goods on account at a Maplin store will be required to provide a written purchase order containing the Maplin trade account number. This procedure is also required when a ‘call to collect’ product reservation is made at a Customer’s local Maplin store.
3.8 Products reserved in accordance with condition 3.7 must be collected within 5 working days from notification of goods arriving in Store, failing which Maplin will charge the Customer a restocking fee.
3.9 In the event of cancellation of part of an order by a Trade Customer Maplin reserves the right to invoice for any difference between the selling price applicable for the final quantity despatched and the total price of the original order plus a restocking charge. Orders where goods have been specifically ordered for Trade Customer requirements (schedule and non-stock items) cannot be cancelled.
4 PAYMENTS keyboard_arrow_down
4.1 Payment shall be made by the Customer for all monies owed to Maplin in respect of orders placed for Goods.
4.2 Under normal circumstances payment shall be made at the time that the order is placed. Payment may be made by, and is accepted by, cash, cheque or major credit and debit cards: (Maestro, MasterCard, Visa and American Express). Paypal (online only). Cheques must be made payable to “Maplin Electronics Ltd” and crossed “payee only”.
4.3 Credit terms are available to Trade Customers on request and subject to status, satisfactory references and acceptable trading history with Maplin. Payment is due by the end of the month following the month of despatch without any deductions. If the Credit Customer fails to make any payment on the due date, then, without prejudice to any other right or remedy available to Maplin, Maplin shall be entitled to:
1. i) Cancel the order and suspend further deliveries of Goods. 2. ii) Allocate any payments made by the Customer to such of the Goods (or Goods supplied under any other order) as Maplin may think fit.
iii) Charge an administration fee for any legal or other collection processes required to recover all monies due.
1. iv) Charge interest on the unpaid amount from the due date in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4.4 If the Customer fails to make payment for the Goods in accordance with these Terms and Conditions or permits any other breach of any contract for sale or if any distress or execution shall be levied upon any of the Customer’s goods or if the Customer offers to make any arrangement with its creditors or if any petition in bankruptcy is presented against the Customer or the Customer is unable to pay its debts as they fall due or if being a limited company any resolution or petition to wind up the Customer (other than for the purpose of amalgamation or reconstruction without insolvency) shall be passed or presented or if a Receiver, Administrative Receiver or Manager shall be appointed over the whole or any part of the Customer’s business or assets or if any petition for the appointment of any administrator is presented against the Customer or if the Customer shall suffer any actions or proceedings under foreign law all sums outstanding in respect of the Goods shall become payable immediately.
4.5 Maplin may in its absolute discretion and without prejudice to any other rights which it may have, suspend all future deliveries of Goods to the Trade Customer and/or terminate any contract without liability upon its part. in the event of any breach of these Terms and Conditions by the Trade Customer.
5 DELIVERY keyboard_arrow_down
5.1 Delivery is free (within the UK mainland) for all orders over £10 inclusive of VAT. Other delivery methods are available at additional cost. The current charge can be ascertained by contacting Maplin. Prior to the conclusion of the contract Maplin will inform the Customer the total amount to be debited.
5.2 The risk of damage to or loss of Goods ordered from Maplin will pass to the Customer when the goods are delivered.
5.3 Same day despatch is normally achieved but not guaranteed, provided the order has been received by Maplin before 5.00 pm during Working Days. This provision does not apply to Goods requiring special modification (e.g. calibration, kits etc.) and orders which are too large to be despatched by Maplin contracted carrier. Delivery will normally only be made to the Customer’s registered address unless notified to Maplin in writing beforehand. All orders will be despatched where reasonably practicable the same working day as the order is received by Maplin and normally delivered within three to five working days. For vital consignments, Maplin offers a guaranteed delivery service, weekdays before 10.30 am and Saturday before 12.00 noon. All orders for guaranteed deliveries must be received by 5.00pm on a working day and will be subject to extra charges. Details of the charges are available from Maplin prior to the placing of any order.
5.4 Carriage will be charged on orders involving Export at the appropriate rate prevailing at the date of despatch. Prior to the conclusion of the contract Maplin will inform the Customer the total amount to be debited.
5.5 The Customer is responsible at their own expense to obtain any import or export license or any other documentation deemed necessary by any compliant authority.
5.6 The Customer must inspect the Goods as soon as reasonably practicable after delivery or upon purchase from a store and shall within 30 days of such delivery or receipt give notice to the Customer Service Department of Maplin of any apparent physical or delivery damage in the Goods.
5.7 Queries regarding shortages of Goods must be made within 30 days of delivery date and must be accompanied by the despatch note. Queries regarding Goods invoiced but not delivered must be made to the Customer Service Department of Maplin within 30 days of invoice date and the invoice number must be quoted.
5.8 Maplin shall not be liable to compensate the Trade Customer by way of damages or otherwise for non-delivery or late delivery of the Goods or for any loss consequential or otherwise arising from non-delivery or late delivery.
5.9 NOTHING IN THIS SECTION AFFECTS THE LEGAL RIGHTS OF THE CONSUMER. FURTHER INFORMATION ABOUT YOUR CONSUMER RIGHTS ARE AVAILABLE FROM YOUR LOCAL TRADING STANDARDS OFFICE OR CITIZENS ADVICE BUREAU.
6 RETURNS keyboard_arrow_down
6.1 Consumer’s legal right to return unwanted goods: This is separate and in addition to Maplin’s satisfaction guarantee set out at section 6.2 below.
6.1.1 Notwithstanding any other provisions of these Conditions of Sale, the Customer has the right to change their mind and to cancel an order within 30 calendar days without giving any reason ( in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). The cancellation period will expire after 30 days from the day on which the Customer acquires physical possession of the Goods.
6.1.2 To exercise this right to cancel the Customer must inform Maplin of its decision to cancel the order by a clear statement (e.g. a letter sent by post, fax or e-mail). The Customer may use the model cancellation form included at Annex 1 below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for the Customer to send its communication concerning its exercise of the right to cancel before the cancellation period has expired.
6.1.3 Reasonable care should be taken by the Customer whilst the goods remain in their possession and goods must be adequately packaged when being returned back to Maplin.
6.1.4 If the Customer cancels this Contract in accordance with this section 6.1, Maplin will reimburse to the Customer all payments received from the Customer, including the costs of delivery (except for the supplementary costs arising if the Customer chose a type of delivery other than the least expensive type of standard delivery offered by Maplin). Maplin may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by the Customer. The Customer is only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods the Customer has received.
6.1.5 Maplin will make the reimbursement without undue delay, and not later than:
(a) 14 days after the day Maplin receives back from the Customer any Goods supplied; or (b) (if earlier) 14 days after the day the Customer provides evidence that it has returned the Goods; or (c) if there were no Goods supplied, 14 days after the day on which Maplin is informed about the Customer’s decision to cancel this Contract. 6.1.6 Maplin will make the reimbursement using the same means of payment as the Customer used for the initial transaction unless the Customer has expressly agreed otherwise, and in any event, the Customer will not incur any fees as a result of the reimbursement.
6.1.7 The Customer shall send back the Goods to Maplin without undue delay. Maplin will complete Refunds or Exchanges on receipt of the returned goods.
6.2 Satisfaction guarantee - Maplin offers 30-day return policy. To return a product under this policy the Customer should:
Return the product to one of Maplin stores within 30 days or Follow the returns instructions on the delivery paperwork or Email Maplin at firstname.lastname@example.org or Telephone Customer Service on 0330 400 9500 Write to Maplin at the address in Condition 1.1. A Returns Number will be issued and this must be clearly identified on a returns label or the external packaging, and internal documentation when the Goods are returned, no markings should be made on the product or product packaging. All goods must be their original “as new” condition, are unused and in a resalable condition, including all packaging and accessories and a valid proof of purchase
Maplin will not accept the return under the 30-day return policy of any Goods that have had a manufacturers or suppliers warranty or registration invoked. Software is excluded from the Maplin Satisfaction Guarantee. Maplin will deem such registration by the Customer as acceptance of the Goods. Maplin must receive all returns within 30 days of the Returns Number being issued and any Goods received after that period will be dealt with on an individual basis. The Customer must take all reasonable care to ensure that all returned items be suitably packaged, and that the Goods are protected when being returned. The Customer must provide to Maplin proof of despatch to Maplin. In the event of Goods being returned without a previously allocated Return Number the processing of any claim by the Customer is likely to be delayed.
6.3 Unwanted goods will not be accepted back after the 30 day Satisfaction Guarantee has elapsed. Where authorised returns of unwanted Goods are received by Maplin after the expiry of the 30-day Satisfaction Guarantee period but within a reasonable period of time Maplin reserves the right to levy a handling charge of 20% of the invoice value, with a minimum charge of £10 will be levied on goods 'not wanted' or 'incorrectly ordered' or due to duplication resulting from a confirmation order not being endorsed to that effect. The Customer must bear all the costs of returning any unwanted Goods to Maplin and provide proof of postage. Maplin reserve the right to recover reasonable direct costs where collection of goods from a Customer has been requested. Maplin reserves the right not to accept the return of unwanted, non-defective goods after the 30 day period at its absolute discretion.
6.4 Faulty goods - Any defects in the Goods which under proper use appear within a reasonable period after delivery and which are due to faulty materials, workmanship or design will be made good by Maplin either by repair or replacement. Where we are unable to offer a repair or replacement we will issue a refund. Any claim for Goods or the defective parts should be returned together with proof of purchase and all complete accessories, instruction manuals and software and, wherever possible, in the original packaging. Any claim for defective Goods or parts must be made in writing (specifying the date of purchase and invoice number) within a reasonable period of time after delivery. Maplin do not cover faults to goods caused by accident, neglect, misuse or normal wear and tear and we reserve the right to inspect the product and verify the fault. This includes an assessment for faulty drones. If we verify a manufacturers fault we will repair or replace (where we are unable to offer a repair of replacement we will issue a refund). If the fault is not a manufacturer’s fault we offer a chargeable repair service.
6.5 All warranties and conditions which are capable of being excluded by statute or otherwise are excluded from any contract provided that nothing in the contract shall affect the statutory rights of the Consumer or liability for death or personal injury caused by the negligence of Maplin.
6.6 Maplin Reserve the right to inspect at the National Distribution Centre in Manvers, any Goods returned prior to issuing a repair or replacement for those Goods.
6.7 Warranty seals applied to any Goods supplied by Maplin must not be removed or broken and any product without the warranty seals intact will be deemed to have had any warranty invalidated and the Goods will be deemed to have been accepted by the Customer.
6.8 The warranty period as stated in 6.5 is from the date of purchase if goods are replaced within this warranty period, the warranty will continue from the original date of purchase unless specifically agreed otherwise by Maplin in writing.
6.9 Conditions 6.1 to 6.7 inclusive do not affect a Consumer’s legal rights in connection with the purchase of the Goods. Further information about your consumer rights can be obtained from your local Trading Standards office or Citizens Advice Bureau.
6.9.1 Where the Customer purchases software from Maplin which is downloaded using an activation key the Customer gives its express consent to Maplin supplying such software immediately following completion of the Customer’s order. If the Customer begins the download of the software the Customer acknowledges that the Customer will lose its legal right to cancel the order as described in clauses 6.1.1 to 6.1.7 above
6.10 The responsibility for ensuring that Goods are sufficient and suitable for the Customer’s requirements rests with the Customer save insofar as Maplin have specifically advised the Customer that the Goods are sufficient and suitable for the Customer’s purposes.
6.11 f you have requested we begin the performance of any service, such as installation of a product, within the 30 day cancellation period, we have the right to retain any charge paid for services which have already begun or been completed.
Please note that we may not provide you with a full refund if you have handled the goods beyond what is necessary to establish their nature, characteristics and functioning
7 INTELLECTUAL PROPERTY keyboard_arrow_down
7.1 Goods referred to in any Maplin Catalogue, correspondence or invoice may be subject to a patent, trade mark, registered design, copyright, topography right or other right of a third party. Maplin owns full copyright in respect of any Catalogue whether published in paper or electronic form. The reproduction, storage in a retrieval system, or transmission, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, in part or in whole, is prohibited without the prior written consent of Maplin. Notwithstanding any other term of these conditions of sale, title in any software program that forms part of the Goods purchased is retained by Maplin and will not pass to the Customer. Such software programs may only be used by the Customer and a revocable non-exclusive licence is hereby granted for the sole use of the Customer (so far as Maplin are able to grant such licence) and any software must not be copied or altered or otherwise modified in any way.
7.2 Where any designs or specifications have been supplied by the Customer for manufacture of Goods by Maplin the Customer warrants that the use of such designs or specifications for the manufacture, processing, assembly or supply of the Goods shall not infringe the rights of any third party and the Customer shall indemnify Maplin against all costs claims and demands of whatsoever nature arising out of the use of such designs or specifications.
8 DATA PROTECTION keyboard_arrow_down
8.1 By placing an order with Maplin the Customer agrees to data relating to the transaction being retained and processed by Maplin in accordance with the Data Protection Act or any statutory modification thereof. The data so retained will be used by Maplin for the purpose of accounting and marketing and will not be disclosed to any third party without the previous consent in writing of the Customer.
9A LIABILITY IF YOU ARE A CONSUMER CUSTOMER keyboard_arrow_down
This clause [9A] only applies if you are a Consumer.
9A.2 Maplin only supply the Goods to Consumers for domestic and private use. The Customer agrees not to use the Goods for any commercial, business or re-sale purposes, and Maplin has no liability to the Customer for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9A.3 Maplin does not in any way exclude or limit its liability for:
9A.3.1 death or personal injury caused by Maplin’s negligence;
9A.3.2 fraud or fraudulent misrepresentation;
9A.3.3 any breach of the terms implied by section 17 of the Consumer Rights Act 2015 (title and quiet possession);
9A.3.4 any breach of the terms implied by section 9 to 17 of the Consumer Rights Act 2015 (description, satisfactory quality, match model, pre contract information, right to supply, installed correctly, digital content, fitness for purpose and samples);
9A.3.5 arising under Section 2(3) Consumer Protection Act 1987; or
9A.3.6 for any matter which it is not permitted by law to limit or exclude, or attempt to limit or exclude, Maplin’s liability.
10 FORCE MAJEURE keyboard_arrow_down
10.1 Maplin shall not be liable to the Customer or deemed to be in breach of Contract by reason of any delay in performing, or any failure to perform, any obligations of Maplin in relation to the Goods, provided that the delay or failure was due to any cause beyond reasonable control of Maplin. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond reasonable control of Maplin: Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Maplin or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.
11 OWNERSHIP AND RISK keyboard_arrow_down
11.1 The risk of damage to or the loss of Goods supplied by Maplin will pass to the Trade Customer when the goods are loaded on to the delivery vehicles at Maplin premises. However the title of the goods will not pass to the Trade Customer until payment in full of all sums due from the Trade Customer to Maplin has been made. Risk in the Goods will not transfer to the Consumer until the Goods are in the physical possession of the Consumer.
11.2 Delivery having been made, the property in the goods shall not pass from Maplin until
(i) The Customer shall have paid the price plus VAT in full; and
(ii) No other sums whatever shall remain owing to Maplin.
11.3 Until property in the goods passes to the Trade Customer. The Trade Customer shall hold the products and each of them on a fiduciary basis as bailee for Maplin. The Trade Customer shall store the products (at no cost to Maplin) separately from all other Products in its possession and marked in such a way that they are clearly identified as Maplin property. Notwithstanding that the Products (or any part of them) remain the property of Maplin, the Trade Customer may sell or use the Products in the ordinary course of the Trade Customer’s business at full market value for the account of Maplin. Any such sale or dealing shall be a sale or use of Maplin property by the Trade Customer on the Trade Customer’s own behalf and the Trade Customer shall deal as principal when making such sales or dealings. Until property of the Goods passes from Maplin the entire proceeds of sale or otherwise of the Products shall be held in trust for Maplin and shall not be mixed with other money or paid into any overdrawn bank account and shall be at all material times identified as Maplin money. Maplin shall be entitled to recover the price (plus VAT) notwithstanding that property in any of the Goods has not passed from Maplin.
11.4 Until such time as the property in the Goods passes from Maplin, the Trade Customer shall upon request deliver up such of the Goods as have not ceased to be in existence or resold to Maplin. If the Trade Customer fails to return Goods, Maplin may enter any premises owned occupied or controlled by the Trade Customer where the Goods are situated and repossess the Goods. On the making of such repossession the rights of the Trade Customer shall cease.
11.5 The Trade Customer shall not pledge or in any way charge by way of security for any indebtedness any of the Goods that are the property of Maplin. Without prejudice to the other rights of Maplin, if the Trade Customer does so all sums whatever owing by the Trade Customer shall forthwith become due and payable.
11.6 The Trade Customer shall insure and keep insured the Goods to the full value against ‘all-risks’ to the reasonable satisfaction of Maplin until the date that property in the Goods passes from Maplin and shall, whenever requested by Maplin, produce a copy of the policy of insurance and evidence of payment of premium. Without prejudice to the other rights of Maplin, if the Trade Customer fails to pay any sums whatever owing by the Trade Customer on the due date, all sums due to Maplin shall forthwith become due and payable.
12 NUS EXTRA 10% DISCOUNT keyboard_arrow_down
12.1 Save 10% on in-store purchases with a valid NUS Extra card.
12.2 Offer begins 16th August 2017 and is valid in store only.
12.3 Offer valid in UK stores only and not in the Republic of Ireland.
12.4 Offer excludes gift cards and support services (home installation, extended warranty, remote support and other services under the ‘We Do More’ banner)
12.5 Offer cannot be used in conjunction with DJI Spark promotional offer until 30th November 2017. This includes the following SKUs: A26XU; N81EP; A91XR; N89EP; N87EP; N86EP; N84EP; N85EP; N90EP; N28EN; N29EN; N08EP; N09EP N93EF; N96EF; N48EH.
13 MISCELLANEOUS keyboard_arrow_down
13.1 All headings in these Terms and Conditions are for ease of reference only and shall not affect the construction of any contract between Maplin and a Customer. Any provision of any contract with Maplin which is or may be void or unenforceable shall to the extent of such invalidity or unenforceability be deemed severable and shall not affect any other provision of any Contract. No waiver or forbearance by Maplin (whether expressed or implied) in enforcing any of its rights under any contract shall prejudice its right to do so in the future. For the purposes of the Contracts (Rights of Third Parties) Act 1999 it is agreed by Maplin and the Customer that nothing in any contract shall confer on any third party any right to enforce or any benefit of any term of any contract that may be concluded by them.