Product Recalls


The products were on sale from July 2020 to June 2021.

Brand: KitSound by Kondor Ltd - product ids/skus: 

Product identified by a label “KitSound/KSFUN25” located on the charging case within the earbud recess.

All batches and all colours are affected by this product recall notice.

There is a risk of overheating of the charging case if it is connected to a charging device or power source which inputs more than 5 volts. There is a burn risk if the charging case overheats and is subsequently touched.

What do I need to do?

  • Stop using the product immediately.
  • Please return your KS Funk25 (charging case must be included) to receive a full refund. Please email with your order number to obtain your FREE returns label.
  • Alternatively, please visit and follow the instructions to return the product to Kondor free of charge and claim a voucher up to the value of £30.

Any Questions?

If you require further assistance, please e-mail or contact the below freephone helpline during usual business hours:

  • UK: 0800 414 8506 
  • ROI: 014087135