The products were on sale from July 2020 to June 2021.
Brand: KitSound by Kondor Ltd - product ids/skus:
Product identified by a label “KitSound/KSFUN25” located on the charging case within the earbud recess.
All batches and all colours are affected by this product recall notice.
There is a risk of overheating of the charging case if it is connected to a charging device or power source which inputs more than 5 volts. There is a burn risk if the charging case overheats and is subsequently touched.
What do I need to do?
- Stop using the product immediately.
- Please return your KS Funk25 (charging case must be included) to receive a full refund. Please email email@example.com with your order number to obtain your FREE returns label.
- Alternatively, please visit www.kitsound.co.uk/recall/funk25 and follow the instructions to return the product to Kondor free of charge and claim a voucher up to the value of £30.
If you require further assistance, please e-mail firstname.lastname@example.org or contact the below freephone helpline during usual business hours:
- UK: 0800 414 8506
- ROI: 014087135