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CCTV Support

Help with your CCTV just a phone call away

Buy CCTV Remote Access Support today

Give us a call on 0333 400 9500 or pop into one of our stores

Benefits of CCTV Remote Access Support

A single number you can call all day, every day to support you with your CCTV system

  • Three package options to suit your needs
  • Unlimited remote set ups and tutorial sessions
  • UK based technical team just a phone call away

Support when you need it

Make setting up CCTV easy with our Remote Access Support package

With remote CCTV access, we can help you with your CCTV set up whenever you need assistance. We even offer tutorials to help you really get the most out of your CCTV kit.

Whether you’ve been a victim of crime and need support downloading the CCTV footage, or want your DVR set up to send email notifications or specific zone alerts, our in-house, UK-based technical team will be able to assist.

If you need help at any point during your package plan, we’re just a phone call away.

It's easy to get the help you need

  • 1. Buy a package

    Buy a 30 day, 3 month or 6 month package by visiting your local store or giving us a call on 0333 400 9500

  • 2. Book an appointment

    Give us a call, quote your receipt number and you can book support at a time you choose.

  • 3. Get the support you need

    Someone from our in-house, UK based technical team will call you at the designated time and provide the support required

Package includes

  • Unlimited remote set ups and support for a CCTV device bought from us
  • Network and router configuration, motion detection and email alerts
  • Up to five devices connected with your CCTV to allow remote viewing.
  • Remote technical assistance with changing email alert settings, configuring smart devices, footage back up and smart device alerts.
  • Access unlimited tutorial sessions about your CCTV device.


Our CCTV Remote Access comes in 3 options to choose from.

For a single, one off payment you can get support over a designated period.

All support packages start from the date of purchase.

Duration 30 Day Unlimited 6 Month Unlimited 12 Month Unlimited
CCTV Assist will cost £25 £50 £75

What’s not included

  • Multiple CCTV device set ups
  • On-site visits
  • Set ups in a house without an internet connected PC, laptop or Mac
  • Non-standard home networks (i.e. multiple routers, switches or gateways)
  • Systems using counterfeit or pirated software
  • CCTV devices not purchased from us
  • Other non-configured third party hardware not purchased from us.

Buy a CCTV Remote Access Support Package today

Give us a call on 0333 400 9500 or Pop into one of our stores