Customer Services

Returns & Refunds

We hope you’ll be 100% satisfied with any product you buy from us online or in store. But if for any reason you’re not happy with your purchase, you can return it or exchange it within 30 days.

Changed your mind? Never mind

With our 30-day money-back policy, if you change your mind within 30 days, simply return the product to us in a 'new' condition (unused and re-saleable), including all packaging, instructions and accessories along with the proof of purchase, and we'll be happy to exchange or refund it.

How to return a product
It’s really easy to return an unwanted item to us. Simply pop in to your local store with the item and proof of purchase.

If you want to return the item by post, you’ll need to contact us first to let us know, so that we can provide you with a returns authorisation number.

  • Visit us: Pop into your local store
  • Call us: 0333 400 9500
  • Email us:
    Please note, we do reserve the right to inspect returned goods prior to an exchange or refund being completed.

Refunds and Returns over Christmas

We've extended our returns period over Christmas
If your gift isn't quite right, you can return it for an exchange, credit note or refund until 31st January 2018

Faulty product? We’ve got it covered

We do our best to make sure all our products work perfectly, but if something you bought from us is faulty, our Customer Services Team are here to help.

All our products are covered by our minimum 1 year guarantee. This means that if there’s any problems in the first 12 months (or within any extended guarantee period) due to no fault of your own, we’ll fix it, exchange it or failing that, offer a refund. Your original receipt acts as your guarantee so please make sure you keep it safe. We don’t cover faults caused by accident, neglect, misuse or normal wear and tear.

If your product has a problem:

  • Visit us: Pop into your local store
  • Call us: 0333 400 9500
  • Email us:

Please note, we reserve the right to inspect returned goods prior to an exchange or refund being completed. This includes an assessment for faulty drones. If we verify a manufacturer’s fault we will repair or replace (where we are unable to offer a repair or replacement, we will issue a refund). If the problem is not a manufacturer’s fault, we offer a chargeable repair service on certain products.

Any claim for goods or the defective parts should be returned together with proof of purchase and all complete accessories, instruction manuals and software and, wherever possible, in the original packaging.

Any questions? Get in touch

We're here to help you get the most out of your product. If you have any questions or you’d like help with set up, get in touch. Our friendly team of experts know their stuff so that you don't have to.

Excluded from our 30-day money-back policy

There are some items we can't offer returns on due to the nature of the products.

  • Goods that have had their manufacturer’s warranty revoked by the breaking of the seal of the product, or registration or activation of software or SIM cards.
  • If the silver strip on the back of your Product Activation Key Card has been partially or completely damaged or removed.
  • The seal has been broken on any DVD, CD or software including games.
  • Gift Cards.
  • Products with recordable Memory (including radio controlled aircraft, journey recorders & storage devices) that have been opened used or had their seals broken.
  • Contracted services such as installation or subscriptions where the service has been activated or installation completed.
  • Digital downloads – we also can’t issue refunds based on your inability to meet system or regional requirements, or lack of enjoyment while playing the game.
    The 30-day money back guarantee is separate and in addition to any of the Consumer’s legal rights to cancel, including the right set out in our Terms and Conditions.

In line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back for a refund if you inform us of your decision to cancel within 14 days from the delivery of the goods.

If goods are being returned by post, return postage charges must be met by the Customer. Maplin may refuse the return of an item if it is not accompanied by a returns authorisation number. Please contact our customer service team to obtain a returns number before returning the product. Any returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged. We also would suggest a proof of postage is obtained when returning goods to us.